Lead Audio Visual Technician

Inter Technologies Corporation•Buffalo, NY

128d

About The Position

The Lead AV Technician is responsible for directing and overseeing installation teams in the deployment of professional audio-visual (AV) systems, with a strong emphasis on educational environments (K–12 and higher education). This role ensures installations are completed to AVIXA standards, project specifications, and ITC’s quality and safety guidelines. The Lead AV Technician provides technical leadership on-site, supports the professional development of junior technicians, and ensures that all installations meet compliance, performance, and client satisfaction expectations. This position reports to a Project Manager and is part of the Operations team supporting ITC’s mission of delivering Best-in-Class AV integration solutions.

Requirements

Leadership Experience: 2–4 years in a lead or supervisory AV installation role.
CTS required.
CTS-I must be achieved within 3 months.
Knowledge of AVIXA standards and best practices for educational installations.
Proficiency with AV control systems (Crestron, Extron, AMX), DSPs (Biamp, QSC), and video/audio distribution.
Familiarity with classroom-specific technologies: lecture capture systems, wireless presentation, distance learning tools, etc.
Strong leadership, communication, and mentoring skills.
Ability to problem-solve under tight timelines.
Professional, approachable, and team-oriented.
Ability to lift 75 lbs. and work on ladders/lifts.
Valid driver’s license and reliable transportation.
Flexibility to travel regionally and nationally on short notice.

Responsibilities

Direct and oversee AV installation teams, ensuring work complies with AVIXA/InfoComm standards, manufacturer guidelines, and ITC procedures.
Coordinate day-to-day project activities including scheduling, work assignments, and ensuring timely completion of tasks.
Provide on-site problem-solving, technical expertise, and serve as the primary technical contact for clients and project managers.
Train, coach, and mentor junior technicians to develop technical and professional skills, supporting advancement toward certifications (CTS, CTS-I).
Ensure job sites are professional, safe, and represent ITC with a high level of customer satisfaction.
Install and commission AV equipment such as projectors, displays, interactive boards, cameras, control systems, DSPs, and speaker systems with an emphasis on classroom and lecture hall environments.
Terminate, test, and label AV cabling in accordance with AVIXA standards and ITC’s quality benchmarks.
Perform system testing, troubleshooting, and adjustments to confirm functionality and performance.
Accurately interpret signal flow diagrams, architectural drawings, and wiring schematics.
Work in diverse construction environments: drilling, mounting, working on lifts (above 10 ft.), and accessing confined spaces as required.
Maintain effective communication with Project Managers, Account Executives, and clients regarding progress, issues, and site conditions.
Represent ITC professionally with customers, acting as a trusted technical leader.
Provide feedback on project workflows, identifying opportunities to improve installation processes.
Direct and coordinate AV technician teams on job sites.
Provide coaching and mentoring to junior technicians.
Ensure compliance with scheduling, safety, and quality standards.
Act as liaison with client representatives and ITC leadership.