Lead Automation Engineering Manager

CBRE•Richardson, TX

13d

About The Position

About The Role: As a CBRE Lead Automation Engineer, you will be supporting the Investment Management line of business, you will architect and drive the transformation of traditional operations into an automation-first, technology-enabled environment. You will ensure system and application reliability, deliver robust automation solutions, and implement scalable processes that support business operations globally, 24/7. This role requires a blend of deep technical expertise, process engineering, and leadership to deliver secure, compliant, and efficient technology services. What You'll Do: Own automation architecture & delivery: Design, implement, and maintain automation frameworks across infrastructure, application support, and service delivery; lead automated workflows using Python/PowerShell/Node, orchestration tools, and cloud native services to reduce manual effort and increase reliability. Standardize service management through automation: Embed automation into incident, problem, and change processes; provide 24/7 support with proactive monitoring/alerting to assure continuity and rapid resolution. Measure, govern, and report at scale: Define multi level SLAs/OLAs and use automation to track compliance, generate real time metrics, and produce executive ready operational reports. Deliver structured mini projects: Plan and ship small, high impact automation initiatives e.g., document migration and normalization via APIs, workflow standardization, and access review automation using repeatable patterns and sprint like delivery Build an Automation Framework for Reporting: Establish a modular framework that automates operational and business reporting (e.g., uptime, SLA adherence, ticket queues, compliance/audit status, development velocities) by instrumenting data pipelines, templating outputs, and scheduling delivery to stakeholders. Create & use CLI tooling, APIs, and small apps: Develop internal CLI tools, REST APIs, and lightweight applications to automate business processes (e.g., bulk content moves, entitlement reviews, configuration changes), enforce guardrails, and expose reusable automation capabilities to ops teams. Engineer resilience & security by design: Automate Disaster Recovery/Business Continuity tests; implement secure automation for provisioning, access reviews, and audit controls aligned with SOX and industry regulations. Continuously improve systems & processes: Use data analysis and automation to detect trends, remediate issues before impact, and drive process improvements and innovation to enhance efficiency and reduce costs. Enable clarity & collaboration: Define/document operational frameworks (roles, responsibilities, runbooks); automate ticket routing/escalation across enterprise platforms, cloud/infrastructure, product, and business teams; establish governance and communication protocols for transparency and continuous improvement. Lead and mentor the team: Coach and develop a globally distributed operations team, fostering a culture of technical excellence, automation, and continuous learning. Ensure compliance & best practices: Ensure all automation initiatives adhere to compliance standards, security protocols, and industry best practices to safeguard data and assets.

Responsibilities

Own automation architecture & delivery: Design, implement, and maintain automation frameworks across infrastructure, application support, and service delivery
Lead automated workflows using Python/PowerShell/Node, orchestration tools, and cloud native services to reduce manual effort and increase reliability.
Standardize service management through automation: Embed automation into incident, problem, and change processes
Provide 24/7 support with proactive monitoring/alerting to assure continuity and rapid resolution.
Measure, govern, and report at scale: Define multi level SLAs/OLAs and use automation to track compliance, generate real time metrics, and produce executive ready operational reports.
Deliver structured mini projects: Plan and ship small, high impact automation initiatives e.g., document migration and normalization via APIs, workflow standardization, and access review automation using repeatable patterns and sprint like delivery
Build an Automation Framework for Reporting: Establish a modular framework that automates operational and business reporting (e.g., uptime, SLA adherence, ticket queues, compliance/audit status, development velocities) by instrumenting data pipelines, templating outputs, and scheduling delivery to stakeholders.
Create & use CLI tooling, APIs, and small apps: Develop internal CLI tools, REST APIs, and lightweight applications to automate business processes (e.g., bulk content moves, entitlement reviews, configuration changes), enforce guardrails, and expose reusable automation capabilities to ops teams.
Engineer resilience & security by design: Automate Disaster Recovery/Business Continuity tests; implement secure automation for provisioning, access reviews, and audit controls aligned with SOX and industry regulations.
Continuously improve systems & processes: Use data analysis and automation to detect trends, remediate issues before impact, and drive process improvements and innovation to enhance efficiency and reduce costs.
Enable clarity & collaboration: Define/document operational frameworks (roles, responsibilities, runbooks); automate ticket routing/escalation across enterprise platforms, cloud/infrastructure, product, and business teams; establish governance and communication protocols for transparency and continuous improvement.
Lead and mentor the team: Coach and develop a globally distributed operations team, fostering a culture of technical excellence, automation, and continuous learning.
Ensure compliance & best practices: Ensure all automation initiatives adhere to compliance standards, security protocols, and industry best practices to safeguard data and assets.