Lead Auditor and Technical Product Trainer

Baker Hughes

About The Position

Are you interested in working in our Energy Transition Space? Join our Baker Hughes Valves Team! The Lead Auditor and Technical Product Trainer will develop and deliver programs to train and ensure competency of channel personnel, Baker Hughes employees, and customers (end users) on the assembly, testing and servicing of Flow Control & Safety Solutions products. They will also conduct required audits of channel partners globally. They also provide product and quality system support to the channel partner. As a Lead Technical Product Trainer, you will be responsible for: Delivering technical hands-on and classroom training courses for channel partners, Baker Hughes employees and customers (end users) in the assigned regions Helping to improve training standards in close cooperation with the Global Training team and interface with subject matter experts in Engineering and Product Line. Supporting the creation and maintenance of training materials and documentation Supporting the continuous improvement process of training offerings by evaluating the feedback from training participants with standardized feedback procedures Creating a positive and constructive learning environment by acting as a technical product expert and applying up-to-date adult learning principles Focusing on understanding of, and compliance with, all applicable EHS (Environmental, Health and Safety) and integrity policies Providing customer service to training guests and interact with customers from diverse backgrounds and cultures Following up with students to close technical questions that arise during training classes Supporting other global improvement initiatives supporting Engineering and Product Line Conducting channel partner and customer audits in accordance with the Valves Channel Partner Audit SOP Supporting VLM Implementation at the Channel Partners Helping to improve the global audit process in close coordination with the Global Audit team and interface with subject matter experts in Engineering and Product Line Fuel your passion To be successful in this role you will: Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED with a minimum of 5 years of experience in repair or installation of Flow Control & Safety Solutions products) Minimum of 5 years of experience with one or more of either Consolidated, Masoneilan, Becker or Mooney Products. Have ability and willingness to travel both domestically and internationally up to 75% of the time Have ability and willingness to possess and maintain a valid driver’s license Desired Characteristics: Experience in the field of adult education or providing technical training Have previous service experience involving multiple Flow Control & Safety Solutions product lines Have experience in conducting quality system audits Have knowledge of appropriate Industry Technical Regulations and Standards; ASME, API, PED Have ability to clearly explain complex technical processes in an understandable way Have excellent presentation skills Have excellent communication skills, both verbal and written, in English language Have proficient in Microsoft Office (i.e., Word, Outlook, Excel, Power Point) Show ability to develop credibility with customers and exceptionally strong customer service mindset Have ability to work in a team and manage projects / stay focused on results by managing timelines, cost and major deliverables Have ability to prioritize and plan activities, use time efficiently and complete administrative tasks correctly and on time Show additional foreign language fluency Have international experience with the ability to work with a variety of cultures Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.

Requirements

Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED with a minimum of 5 years of experience in repair or installation of Flow Control & Safety Solutions products)
Minimum of 5 years of experience with one or more of either Consolidated, Masoneilan, Becker or Mooney Products.
Have ability and willingness to travel both domestically and internationally up to 75% of the time
Have ability and willingness to possess and maintain a valid driver’s license

Nice To Haves

Experience in the field of adult education or providing technical training
Have previous service experience involving multiple Flow Control & Safety Solutions product lines
Have experience in conducting quality system audits
Have knowledge of appropriate Industry Technical Regulations and Standards; ASME, API, PED
Have ability to clearly explain complex technical processes in an understandable way
Have excellent presentation skills
Have excellent communication skills, both verbal and written, in English language
Have proficient in Microsoft Office (i.e., Word, Outlook, Excel, Power Point)
Show ability to develop credibility with customers and exceptionally strong customer service mindset
Have ability to work in a team and manage projects / stay focused on results by managing timelines, cost and major deliverables
Have ability to prioritize and plan activities, use time efficiently and complete administrative tasks correctly and on time
Show additional foreign language fluency
Have international experience with the ability to work with a variety of cultures

Responsibilities

Delivering technical hands-on and classroom training courses for channel partners, Baker Hughes employees and customers (end users) in the assigned regions
Helping to improve training standards in close cooperation with the Global Training team and interface with subject matter experts in Engineering and Product Line.
Supporting the creation and maintenance of training materials and documentation
Supporting the continuous improvement process of training offerings by evaluating the feedback from training participants with standardized feedback procedures
Creating a positive and constructive learning environment by acting as a technical product expert and applying up-to-date adult learning principles
Focusing on understanding of, and compliance with, all applicable EHS (Environmental, Health and Safety) and integrity policies
Providing customer service to training guests and interact with customers from diverse backgrounds and cultures
Following up with students to close technical questions that arise during training classes
Supporting other global improvement initiatives supporting Engineering and Product Line
Conducting channel partner and customer audits in accordance with the Valves Channel Partner Audit SOP
Supporting VLM Implementation at the Channel Partners
Helping to improve the global audit process in close coordination with the Global Audit team and interface with subject matter experts in Engineering and Product Line

Benefits

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
You will have a choice of coverage options that best suit your needs.
Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

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