Lead Audio Visual Field Technician
About The Position
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO : As a Lead AV Installation Technician , you will oversee the deployment and maintenance of AV and TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery. THIS POSITION REQUIRES UP TO 70% TRAVEL.
Requirements
- Proven experience leading AV Technician or Engineering teams.
- Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
- Ability to read and interpret technical plans and perform necessary configurations.
- Experience with AV/VC integrations.
- Agile mindset with a strong sense of urgency.
- High responsiveness, efficiency, and professionalism in customer interactions.
- Strong problem-solving mindset and technical curiosity.
- Ability to thrive in fast-paced, high-pressure environments.
- Commitment to continuous technical development.
- Willingness and eligibility to travel and work globally.
- Reliable and capable of working independently and collaboratively.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- Critical thinking and adaptability to changing work conditions.
- Motivated team player.
Nice To Haves
- Technical proficiency in:
- Control Systems : Crestron, AMX, Extron
- Audio Systems : BIAMP, QSC, Polycom
- Video Systems : Cisco, Polycom
Responsibilities
- Lead the installation and de-installation of AV/TelePresence products.
- Supervise and guide AV Technicians during installation projects.
- Configure endpoints and infrastructure.
- Conduct room audits to ensure optimal technology performance.
- Perform preventative maintenance and readiness checks.
- Identify and resolve equipment failures with effective solutions.
- Complete post-installation assessments and user acceptance testing.
- Install software upgrades and manage break/fix and RMA requests.
- Act as a technical escalation point for ongoing faults.
- Interface with clients on-site in alignment with service level agreements.
- Provide project reporting and updates to management.
- Document hardware failures and supervise rack building processes.
- Travel nationally to customer sites as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
