Lead Attendant

SP Plus•Snoqualmie Pass, WA

4d•$26•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

Less than High School education or one month related experience, training or an equivalent combination of education and experience.
The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one situations to customers and other employees of the company.
Ability to add, subtract, two digit numbers and multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of American money.
Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment.
The employee is occasionally required to sit and climb or balance.
The employee must occasionally lift and/or move up to 25 pounds.

Responsibilities

Working with the Operations Manager, providing assistance to resort’s personnel using Metropolis apps
Running back-end reports
Assisting parkers as needed
Greet and welcome guests entering parking lots and garages.
Assist guests with subscribing to Metropolis technology and navigating parking processes.
Promote strong customer relations by providing friendly, professional, and solution-oriented service.
Handle and confidently respond to all customer inquiries on-site.
Courteously assist customers with any issues or concerns.
Assist in daily operational management to ensure compliance with contractual and company guidelines.
Support management duties as assigned, including substituting for other roles when necessary.
Participate in initiatives to improve client and customer satisfaction.
Maintain thorough knowledge of the facility layout and major nearby streets, landmarks, and freeways.
Patrol designated parking areas to identify vehicles without proper payment or authorization.
Write and issue parking violations according to policy.
Document violations via photo using company-provided handheld devices.
Report accidents, safety hazards, policy violations, or unusual occurrences to the Facility Manager.
Assist in the maintenance and repair of parking equipment.
Maintain cleanliness of parking areas including sweeping, trash pickup, and emptying bins.
Assist with cleanup of debris, spills, and other maintenance tasks as directed.
Complete additional tasks as needed to support site operations.
Maintain flexibility to work various shifts and locations within the assigned area.

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision,
flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

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