Lead Associate

Amazon•Seattle, WA

About The Position

Since opening our doors in 1995, Amazon has consistently redefined what's possible in retail and delivery. Today, we're pushing these boundaries even further with our Quick Commerce initiative - bringing essential items to customers in as little as 30 minutes. This revolutionary approach to convenience embodies our Leadership Principle of Customer Obsession, as we work to become Earth's most customer-centric company. Quick Commerce is an innovative division within Amazon that transforms how customers receive their everyday essentials. Operating from strategically positioned micro-fulfillment centers in high-density metropolitan areas, we deliver everything from groceries and household items to tech accessories, meeting our customers' immediate needs with unprecedented speed and reliability. Lead Associates are the cornerstone of our Quick Commerce operations, managing our fastest delivery model yet. In this role, you'll independently lead site operations and make real-time decisions to maintain our 30-minute delivery promise. You'll coordinate across multiple teams, manage inventory of fast-moving products, and ensure exceptional customer experience through precise execution.

Requirements

1+ years of Microsoft Office products and applications experience
High school or equivalent
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 18 years of age or older
2+ years of production, warehouse or other leadership, or 1+ years of Amazon experience
Experience managing inventory in a retail or distribution setting
Prior experience in training others
Strong verbal communication and customer service skills
Previous experience in providing peer-to-peer feedback
Demonstrated success in problem solving and delivering results

Responsibilities

Managing site operations independently with minimal supervision
Making swift, independent decisions to meet customer promises
Coordinate with delivery partners to maintain 30-minute delivery times
Act as escalation point for problem-solving and
Support Regional Area Manager
Ensuring proper handling and rotation of diverse products, including perishables
Process deliveries and maintain accurate inventory counts
Operate digital systems for inventory management and tracking
Operate warehouse equipment (pallet jacks, dollies, carts)
Maintaining safety and quality standards while delivering at speed
Work in various environments including coolers/freezers with moderate noise levels
Flexibility to work across multiple locations within 10-mile radius
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach