Lead, Area Health Information Specialist

Datavant•Wilkes-Barre, PA

16d•Onsite

About The Position

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. We are seeking an Area Lead to support multiple facilities within two major Health Systems in the Wilkes-Barre and Scranton region. This role is essential to ensuring operational excellence, service continuity, and compliance across multiple locations. Travel is a mandatory component of this position, as schedules may fluctuate based on site needs, contractual obligations, PTO coverage, and unexpected call-outs. The Area Lead plays a critical role in maintaining smooth operations and delivering high-quality patient health information services across multiple sites.

Requirements

High School Diploma or GED
Ability to work on-site at locations across Wilkes-Barre and Scranton, PA
Proficiency with computers, email systems, and general office equipment
Ability to maintain strict confidentiality and adhere to HIPAA regulations
Prior healthcare, medical office, or HIM experience is a plus
Supervisory or lead experience strongly preferred

Nice To Haves

Friendly, professional, and dependable
Punctual — attendance is critical in this role
Adaptable and comfortable with schedule changes and regular travel
A strong communicator (verbal and written)
Eager to learn and able to master new systems and processes quickly
Experienced in leading or supporting a small team (preferred)
Motivated to grow within a healthcare or medical records environment
Experienced with ROI or EMR systems (required)

Responsibilities

Provide on-site coverage across multiple locations, adjusting schedules as needed
Assist with onboarding new employees, supporting training sessions, and mentoring HIS staff
Act as a liaison between facility staff and company leadership, ensuring strong client relationships
Communicate site challenges, fluctuating volumes, staffing needs, and operational updates proactively
Support strategic initiatives aimed at improving productivity, workflows, and service quality
Process medical record and ROI requests accurately, timely, and with strict confidentiality
Manage high-volume inbound and outbound calls from patients, providers, and requestors
Provide status updates, resolve inquiries, and escalate complex issues when appropriate
Handle fax and mail operations, including sorting, routing, sending, and maintaining accurate logs
Review requests, date-stamp documents, and upload information into HealthSource
Monitor shared drives, fax queues, and medical records email to ensure timely processing
Create encrypted CDs/DVDs of patient records, maintain chain-of-custody documentation, and ensure correct labeling
Assist patients requesting records in person by verifying identity and processing disclosures
Monitor and complete patient transfers throughout the day
Ensure adherence to HIPAA and privacy regulations at all times
Uphold company and customer codes of conduct
Maintain working knowledge of facility software systems and site-specific workflows
Support productivity standards and help minimize operational risk across the region