LEAD ARCHIVES TECHNICIAN (SUPPORT)

US Government Other Agencies and Independent Organizations • Spanish Lake, MO

344d • $41,355 - $53,757

About The Position

This position is part of the National Archives and Records Administration. Incumbent serves as a Lead Archives Technician in a Core Support Section of the National Personnel Records Center (NPRC). The incumbent serves as a work leader for a group of employees engaged in providing services in support of Archives Technicians responding to written requests. Work is performed under the direction of the Support Supervisor.

Requirements

• One year of experience at the GS-04 grade level, or equivalent, that is typically in or related to the position.
• Experience operating office automation programs for maintaining database information.
• Experience reviewing files or documents for completeness and compliance with established guidelines.
• Experience responding to customer inquiries, verbally or in writing.
• U.S. Citizenship or U.S. National status.

Nice To Haves

• 4 years above high school education may substitute for specialized experience.
• Combination of experience and education may qualify.

Responsibilities

• Relieve the immediate supervisor of miscellaneous duties and provide technical guidance to core employees.
• Review incoming reference requests in a variety of formats and input data using an automated customer relations management software tool.
• Input data and prepare system queries of various types of pending search requests to create logical batches of search requests, taking into consideration the complexity of the requests, the priority of the requests, the Center's queue discipline, and the location of the responsive records.
• Make work assignments to control the workflow and workload, recognizing potential problem areas relating to production, priorities and workflow; instruct employees in specific tasks and job techniques and makes available written instructions, reference materials and supplies; gives on-the-job training to new and inexperienced employees.
• Answer questions of unit employees on procedures, policies, directives, etc., and obtain needed information on decisions from supervisor on problems that arise.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to a range of benefits designed to make your federal career rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: National Security and International Affairs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees