GenAI)

Thomson Reuters•Frisco, TX

About The Position

Are you excited about working at the forefront of applied research in an industry setting? Thomson Reuters Labs in Toronto is seeking scientists with a passion for solving problems using state-of-the-art generative AI, information retrieval, natural language processing. What does Thomson Reuters Labs do? We experiment, we build, we deliver. We support the organization and our customers through applied research in generative AI, informational retrieval, natural language processing and machine learning. We work closely with product and domain experts to identify compelling solutions at the intersection of user needs and technical feasibility. Our team is responsible for designing the next generation of tax, accounting and audit compliance software for Tax Professionals and Corporates in the US, and across the global markets. We own AI innovation for Thomson Reuters’ core tax products, including CoCounsel for Tax, Checkpoint Edge, Cloud Audit Suite, SurePrep and ONESOURCE. Our notable recent agentic AI product launches include Ready to Advise and Ready to Review. About the Role: Lead Applied Scientists are experts in Generative AI (LLM agents), Machine Learning, and NLP, responsible for the design and delivery of AI solutions that enhance Thomson Reuters' products. They leverage information retrieval techniques, agentic workflows, model training and evaluation design to build and optimize solutions. Their work ensures AI technologies are effectively aligned with business objectives, driving product innovation and value.

Requirements

PhD in a relevant discipline or Master’s plus a comparable level of experience
7+ years of hands-on experience building IR / NLP / LLM / Agentic Systems for commercial applications
Experience with agentic AI systems, including tool use, multi-agent orchestration, context management strategies, and agent observability and telemetry platforms (e.g., Braintrust, Langfuse)
Experience writing production code, ensuring well-managed software delivery, and leveraging AI-assisted coding tools (e.g., Cursor, Claude Code) for productivity
Demonstrable experience translating complex problems into successful AI applications
Professional experience scaling yourself and leading through others, in an applied research setting
Outstanding communication, problem-solving, and analysis skills
Collaborating with Product, Engineering and Business Stakeholders in an agile manner to demonstrate value and iterate with customer feedback, while proactively surfacing ideas and POCs driven by customer needs
Strong Python skills with experience in PydanticAI/Pydantic and familiarity with deep learning frameworks (e.g., PyTorch, Hugging Face)
Publications at relevant venues such as ACL, EMNLP, NAACL, NeurIPS, ICLR, SIGIR, or KDD.

Responsibilities

Innovate and drive solution delivery as a technical leader
Be fully accountable for all research deliverables
Provide input to the business and Labs leadership on long term AI strategy.
Lead and drive stakeholder engagement with other functions (UX, Product, Tech)
Develop in-depth knowledge of customer problems and data
Design and optimize multi-agent systems including tool design, complex tool calling, context management, and workflow orchestration for production deployment
Develop comprehensive evaluation frameworks leveraging LLM observability platforms to measure agent performance and end-to-end system quality
Maintain scientific and technical expertise in one or more relevant areas as demonstrated through product deliverables, published research, and intellectual property.
Mentor and coach other scientists and engineers on best practices
Partner effectively with Engineering to ensure well-managed software delivery and co-design LLM Ops processes related to model monitoring, evaluation, and retraining.
Communicate research in peer-reviewed publications and develop patentable ideas ensuring competitiveness of the company’s products and services.

Benefits

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan

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