Lead Applications Developer – Sales & Services Platforms (Remote)

Cordis•Miami Lakes, FL

8h•Remote

About The Position

When you join the team at Cordis, you become part of an inspiring mission to save lives, impacting millions of people and broadening access to life-saving cardiovascular and endovascular technology. As a global leader for over 60 years, we are dedicated to being the heart of innovation to transform cardiovascular care. At Cordis, we're teammates, not just employees. We embrace an empowered and one-team culture where teammates are inspired to unleash their full potential. With diverse teams on a global scale, we believe the richness of our experiences and backgrounds enhances the careers of our teammates, the service to our customers, and ultimately, the lives of our patients. If you love a challenge and are ready to have a direct, transformative and positive impact on the lives of millions, then Cordis is just the place for you. We are the people behind the people who keep saving lives. The Lead Applications Developer – Sales & Services Platforms role provides advanced technical leadership and application ownership across Cordis’ enterprise Sales & Services ecosystem, including Salesforce and ServiceNow. This is a lead-level, hands-on role accountable for defining and driving the operating model for Run Support and change delivery for in-scope platforms, with decision authority for prioritization, standards, and release readiness within scope. This role directs the application of existing principles and guides the evolution of platform governance—ensuring solutions are scalable, secure, and aligned to enterprise standards. The Lead Applications Developer partners closely with BRMs, product owners, business analysts, architects, InfoSec/Privacy/Compliance, and external partners to translate business needs into delivered outcomes while reducing operational risk, technical debt, and recurring defects.

Requirements

Bachelor’s degree in computer science, information systems, engineering, business, or a related field (or equivalent experience).
Requires a minimum of 8+ years of relevant experience with a Bachelor’s degree or equivalent education and experience; OR 6+ years with a Master’s degree.
Demonstrated experience leading production support / run operations for business-critical applications, including incident, problem, and change governance.
Strong hands-on experience with Salesforce and/or ServiceNow, including automation and security models.
Proven ability to prioritize and deliver across competing demands (defects, enhancements, technical debt, strategic initiatives).
Experience leading technical teams through influence and coaching; ability to set direction, enforce standards, and drive decisions.
Strong communication skills with technical and non-technical stakeholders, including leadership-level updates.

Responsibilities

Establish and maintain the Run Support and change governance model for Salesforce and ServiceNow (intake, triage, SLAs, escalation, problem management, change control, release readiness, and communications).
Set and enforce platform standards adhered to across teams and partners (configuration and automation patterns, access controls, data definitions, environment strategy, documentation requirements).
Own platform health outcomes by proactively reducing technical debt and recurring defects through standardization and disciplined operational controls.
Direct the Run Support team supporting Sales & Services applications (including Salesforce and ServiceNow), ensuring consistent incident/problem/request management and strong customer service.
Drive root-cause elimination through disciplined problem management and prevention (monitoring, alerting, automation hygiene, configuration standards, and release controls).
Ensure support documentation is complete and current (runbooks, SOPs, knowledge articles, troubleshooting guides, and release notes).
Coordinate production readiness and hypercare for releases; lead cutover planning, stabilization, and measurable post-release improvement actions.
Own and govern the enhancement and change backlog for assigned platforms; partner with BRMs/product owners to prioritize work based on business value, risk, compliance needs, capacity, and dependencies.
Facilitate decision forums that resolve tradeoffs, reduce unplanned work, and prevent uncontrolled scope changes.
Translate business priorities into an executable delivery plan (sprint sequencing, release train planning, defect/enhancement balance), balancing speed with platform health and reliability.
Balance innovation and delivery throughput with platform health by managing technical debt, reducing unnecessary customizations, and enforcing standard patterns.
Serve as the technical lead for complex enhancements, automation, and cross-platform workflows spanning Salesforce, ServiceNow, and connected systems.
Provide hands-on development and advanced configuration where needed; define and guide design patterns, reusable components, and technical standards.
Review code and configuration changes to ensure quality, security, performance, and maintainability; coach developers and support engineers to raise engineering maturity.
Partner with InfoSec, Privacy, and Compliance to ensure secure-by-design solutions, audit readiness, and appropriate controls across platforms.
Drive data quality practices, permissioning discipline, and automation governance to reduce long-term operational risk and improve usability.
Lead design and reliability improvements for integrations and data flows between Salesforce/ServiceNow and enterprise platforms (e.g., ERP, middleware/iPaaS, data platforms).
Improve observability and supportability of integrations (monitoring, alerting, logging, reconciliation) to enable faster detection and resolution of issues.
Enable reporting and operational insights by ensuring data structures, definitions, and processes support KPIs and decision support.