Lead Applications Analyst - Epic ASAP

University of Washington • Seattle, WA

1d • $125,004 - $150,000 • Remote

About The Position

UW Medicine IT Services has an outstanding opportunity for a Lead Applications Analyst – Epic ASAP . WORK SCHEDULE 100% FTE Monday – Friday; Core hours for UW Medicine IT Services are 8:00 – 5:00 (PST) Day Shift DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. POSITION HIGHLIGHTS 100% remote opportunity 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year 100% matching, 100% immediately vesting 403(b)

Requirements

• Bachelor’s degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of experience/education
• Epic ASAP certification is required
• 5+ years of experience must include:
• 3+ years of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
• 1+ year(s) of formal mentorship for technology professionals
• Experience coaching and mentoring others to increase professional effectiveness, which may include scheduling work, reviewing completed assignments, prioritizing teamwork, and overseeing projects
• Demonstrated experience creating strategic and effective product or service plans for customers, with experience developing ongoing customer relationships and anticipating customer needs
• Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation software

Nice To Haves

• Emergency transport services experience desired

Responsibilities

• Support the direction and priorities of the Manager by coordinating and overseeing the following operational activities and system maintenance, ensuring standard services meet appropriate targets:
• Analysis of customer business and technical requirements and issues, and solution recommendation
• Design, build, test, and implementation of enhancements to meet functional requirements
• Production support and ongoing system troubleshooting, maintenance, monitoring, and training
• Projects, processes, and documentation to support customer needs
• Prioritize and distribute the workload throughout the team, manage the day-to-day workflow, and report to the manager the status of work assignments
• Provide a point of escalation for operational and other service issues
• Identify and propose service management improvements
• Providing advice, coaching, and mentorship to team on work techniques, best practices, and operational expertise
• Serve as the manager’s delegate to represent the team to customers, project managers, technical leadership, and organizational management

Benefits

• 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
• 100% matching, 100% immediately vesting 403(b)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees