Lead, Ancillary Receptionist
About The Position
Lead Ancillary Receptionist Position Highlights: Full-Time, 40 hours Hours:Varied; Monday-Friday. Evenings, Weekends, Holidays, Travel as needed. Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Requirements
- High school diploma or GED
- Four years of patient/client-facing experience
Responsibilities
- Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience
- Check in and schedules appointments, following standard specialty protocol
- Answers multiple lines to fulfill patient needs over the phone
- Verifies patient information, while documenting in their Electronic Health Record (EPIC)
- Fully-trained in more than one specialty and helps as needed in other departments
- Verifies new process with reception, ensuring understanding
- Services as liaison between leadership and reception staff, communicates policies and procedures, assists in workload distribution
- Performs all other duties/responsibilities as assigned
- Pre-screen appropriate specialty patients based on departmental protocol
- Monitor schedules daily ensuring that all open slots are filled same day and working schedule to remove “road blocks”
- Daily monitoring of patient scheduling reports
- Review the Daily Appointment Report three to five days in advance for appointment and referral accuracy
Benefits
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
