Lead Analyst - Outage Support Services

Westinghouse Electric Company, LLC • Hempfield Township, PA

105d • $116,800 - $146,000

About The Position

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. As a Lead Analyst on our Outage Support Services (OSS) team, you will function as the Subject Matter Expert (SME) for the Book to Bill lifecycle systems, data, and processes to ensure 9114s and all related project inputs and downstream outputs are accurate and timely. You will report to the OSS Manager. This is a remote position that can be performed from anywhere within the United States.

Requirements

• Bachelor's degree in business or related field.
• 5+ years of relevant working experience required. 10+ years strongly preferred.
• Equivalent combination of education and experience will be considered.
• Expert understanding of the SAP Bid to Bank workflow (i.e. CRM, contract setup elements, cost accumulation, reconciliation, invoicing).
• Advanced background in IT data management.
• Experience working in a support organization (shared services, help desk, triage, ticketing).

Responsibilities

• Perform expert oversight of Bid to Bank related functionality, including the access and review of Sales Orders and Releases, and oversight management of Project Systems.
• Facilitate resolutions of complex CATS payroll issues.
• Facilitate resolutions of complex invoicing reconciliation and support including billing discrepancies.
• Provide liaison analytics with rate management and union finance (dues, deductions, fringe benefits, base wage factors, shift premiums, grievance pay).
• Perform Root cause under/over payment analysis / problem solving.
• Troubleshoot and resolve EP1 systems, interfaces and process issues according to SLAs and business requirements.
• Provide SME (Subject Matter Expert) support for Union/Non-Union Audits.
• Build and maintain strong relationships with business unit leaders, department heads, and key stakeholders across the organization and partner teams (Recruiting, HRIS, Payroll, Invoicing, Labor Relations, Change Management, & IT).
• Lead testing activities for 9114 related SAP Mods/Enhancements.
• Collaborate on design with the Program Management system enhancement initiatives.
• Serve as the primary point of contact for IT-related inquiries, requests, and testing from assigned business units.
• Collaborate with stakeholders to understand their goals, pain points, and requirements, and translating them into IT strategies and solutions.
• Facilitate resolution of complex Prevailing Wage inquiries.
• Lead Team support - foster a collaborative environment by being approachable, supportive, and willing to share knowledge and resources which include mentoring and peer checking as needed.
• Special Projects (as required).
• Work closely with the Manager of OSS.

Benefits

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options.
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members.
• 401(k) with Company Match Contributions to support employees' retirement.
• Paid Vacations and Company Holidays.
• Opportunities for Flexible Work Arrangements to promote work-life balance.
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers.
• Global Recognition and Service Programs to celebrate employee accomplishments and service.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees