Lead Analyst, IT Content Writer

Raymond James & Associates • Saint Petersburg, FL

263d

About The Position

The Lead Analyst, Content Writer will develop, manage, and execute comprehensive communication plans related to technology initiatives, changes, education, awareness, and promotion. In this role, you will drive the content strategy for internal communications and create, edit, and manage promotional and educational resources for end users related to IT initiatives. This position requires extensive interaction with internal customers and subject matter experts. Experience in translating complex strategic information into client-friendly messaging across all content mediums is essential.

Requirements

• Six (6) or more years of experience in writing and/or communications preferred.
• Strong decision-making and problem-solving abilities.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in project management tools and techniques.
• Ability to conduct thorough and independent research on AI topics, staying updated with the latest trends and advancements.
• Ability to analyze complex information and present it in a clear, concise manner.
• Flexibility to adapt writing style to different audiences and formats, from technical documentation to marketing content.
• Experience in developing and implementing content strategies that align with business goals.
• Meticulous attention to detail to ensure accuracy and quality in all written materials.
• Ability to develop and implement initiatives to enhance communication strategy.
• Ability to build and maintain strong relationships with internal and external stakeholders.
• Skilled in organizing, managing, and tracking multiple tasks and assignments with frequently changing priorities in a fast-paced environment.
• Capable of resolving complex challenges and working on high-impact projects.

Responsibilities

• Develop and execute strategic, comprehensive technology communication plans to ensure financial advisors are well-informed and engaged with major tech initiatives, including Artificial Intelligence (AI) and Digital Workplace (Microsoft 365, Mobile apps, etc.).
• Compose high-quality content that aligns and meets technology objectives and client needs, including producing articles, creating executive summaries and talking points, and other content as applicable.
• Demonstrate the ability to work independently, taking initiative to manage and execute communication plans without requiring direction.
• Act as a liaison between Corporate Communication and internal business units as it relates to communication efforts.
• Consult with internal partners and subject matter experts on content creation and implementation for supported initiatives.
• Identify, manage and execute content communication strategies to support technology releases, changes, education, awareness and promotion.
• Drive technology content strategy for the firm's intranet and other internal resources.
• Combine data analysis, user research and feedback, and content audits to make content decisions and orchestrate communication and content development.
• Identify new communication opportunities by identifying requirements in relation to technology offerings.
• Track communication plans in flight and inform communication partners of upcoming technology initiatives.
• Proof content for internal use.
• Draft technology incident communications as needed.
• Work with management to research new tools and processes and present findings and implementation recommendations to improve content and communication strategies.
• Partner with subject matter experts to analyze, document, and translate technical information and specs into clients' needs, as well as craft impactful content.
• Devise and implement methodologies that increase the quality and usability of content.
• Serve as a steward of consistency in style and tone of content.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree