Lead Analyst - Customer Billing

Iberdrola-posted 2 days ago
$78,091 - $97,614/Yr
Full-time • Mid Level
Onsite • New, KY
5,001-10,000 employees
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Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.

  • Provide support and leadership to the DER billing department.
  • Coordinate and prioritize work, monitor and maintain performance targets for the business.
  • Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work.
  • Ensures accuracy of account bills, including residential and commercial customer accounts.
  • Supports customer services entry and retrieval of CCs system data.
  • Identifies problems including isolation, resolution, and program changes or enhancements to CCS.
  • May perform data entry functions for exceptions to supplement automated process.
  • May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.
  • On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support.
  • Leadership Skills
  • Strong communication skills.
  • Effective problem-solving and organizational skills.
  • Strong analytical ability.
  • Able to multi-task.
  • PC skills, including MS Office Suite.
  • Strong Knowledge of Electric and Gas Rate Structure
  • High School graduate
  • 3 years of related customer billing experience.
  • Associates or Bachelor's degree is preferred.
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