Lead Ambassador

METROPOLITAN HEALTHCARE SERVICES•Falls Church, VA

1d•$18 - $18

About The Position

The Lead Ambassador supports the team of Greeters and Ambassadors and helps ensure everything runs smoothly during each shift. In addition to performing regular Ambassador duties, the Lead helps train new staff, monitors team performance, and supports the MHS Manager or Team Lead with daily operations. Note: Lead Ambassadors may be responsible for performing all functions.

Requirements

High school diploma/GED, and at least 1 year of experience in a similar role
Must be legally allowed to work in the United States
Fluent in English (speaking, reading, and writing)
Must pass a background check and drug screening
Must meet health and immunization requirements
Strong communication, leadership, and customer service skills

Responsibilities

Greet and assist patients and visitors just like other Ambassadors, while setting a strong example
Fill in for team members during lunch breaks or other time away from their post
Walk around regularly to check on team performance and offer support
Help train new team members and retrain staff when needed
Coach Ambassadors to improve customer service and teamwork
Assist with making team schedules and keeping track of time and attendance
Report any problems or concerns to the MHS Team Lead or Manager
Keep all work areas clean, safe, and organized
Maintain patient and staff privacy at all times in accordance with HIPAA guidelines.
Report any accidents to the manager immediately
Performs other duties as assigned.