Lead Alterations Specialist

David's Bridal•Jacksonville, FL

About The Position

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that’s a perfect fit. We’re looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! We Make Dreams Happen! Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Lead Alterations Specialist is a member of the store team and demonstrate the value and qualities of the David’s Bridal brand. This role will report to the Store Manager

Requirements

High School Diploma or degree.
Prior seeing experience required, preferably in bridal and/or special occasion production environment
1-2 years prior retail experience in an apparel or specialty store environment
Prior experience with computerized POS system and ability to use one

Responsibilities

Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Responds promptly to all customer questions by providing product and service information.
Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service. 80% for Bridal, 30% for Dress.
Floor Manager during peak sales times to offer fit and alterations consultations.
Assists stylists in closing sales by consulting with customers regarding gown fit and customization. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options
Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
Trains Alterations Specialists in fitting and sewing techniques
Ensures ongoing product education for all Alterations team members
Communicate daily sales goal achieved to Store Manager
Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience
Maintain high dress code standards per her/himself per dress code