Lead Airport Agent - Customer Service

American Airlines Group

300d • $21

About The Position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer amazing employee flight privileges within the American Airlines global network, training and development programs to take your career to the next level, and comprehensive health and life benefits (subject to location). The pay rate is $21.50/hr.

Requirements

• Minimum age: 18.
• High school diploma, GED, or international equivalent.
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
• Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off.
• Flexible to work additional hours with short notice when operationally necessary.
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Must be customer focused, detail oriented, and interested in the airline industry.
• Must be comfortable working with computers and ability to learn new computer programs.
• Must be able to read, write, fluently speak, and understand the English language.
• Possess the legal right to work in the United States.
• Demonstrated ability to communicate verbally and in writing.
• Strong organizational, interpersonal, negotiation, and leadership skills preferred.
• Above average attendance preferred.
• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred.
• One year of customer service experience preferred.
• Prior training and/or curriculum development experience preferred.
• Experience using Word and Excel preferred.

Nice To Haves

• Strong organizational, interpersonal, negotiation, and leadership skills.
• Ability to read, write, fluently speak, and understand Spanish.
• One year of customer service experience.
• Prior training and/or curriculum development experience.
• Experience using Word and Excel.

Responsibilities

• Provide efficient, friendly service to all of our customers.
• Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers.
• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
• Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times.
• Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies.
• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy.
• Conduct agent observations and associate activities.
• Administer local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation.
• Maintain supplies and inventory control logs.
• Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
• Assist management in the completion of administrative duties and act as a company representative when assigned.
• Be subject to engine fumes, vehicle emissions, dust, and engine noise.
• Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning.
• Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs.
• Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting.

Benefits

• Amazing employee flight privileges within the American Airlines global network.
• Training and development programs to take your career to the next level.
• Comprehensive health and life benefits (subject to location).

What This Job Offers

• Industry: Air Transportation
• Education Level: High school or GED