Lead Agent, Ramp Service PHX

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Phoenix, AZ

55d

About The Position

Lead Airline Ramp Agent Must have a Valid Driver's License Must pass a 10 year background check and pre-employment drug test. Available to work weekends, holidays and evenings General Purpose of Job: Serves as a leader for daily operations of Ramp Services at RDU. Directs, trains, and coordinates an assigned shift for ramp services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities: Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Ramp Services operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned Ramp Services Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for Ramp Services operations. Advises the Ramp Services Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Ramp Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, tow bars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to ground service activities and Ground Service Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.

Requirements

Must have a Valid Driver's License
Must pass a 10 year background check and pre-employment drug test.
Available to work weekends, holidays and evenings
Direct and participate in the work of daily Ramp Services activities
Prepare timely written and verbal reports, training demonstrations, etc.
Follow oral and written instructions
Communicate effectively both verbally and in writing
Deal effectively and courteously with co-workers and customers
Exercise sound, independent judgment
Analyze situations and problems with a results-oriented focus
Resolve conflict effectively
Identify and evaluate solutions, and effectively implement determined action
Approach problem-solving creatively and with a team orientation
Present an overall professional image
Perform the essential functions of the job without posing a threat to the health and safety of others
Model and promote acceptance and respect for differences among employees
Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client’s goals and objectives.
Be pleasant with others on the job and display a good-nature, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Develop one's own ways of doing things abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done
Be persistence in the face of obstacles
Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects.
Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt.
Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft
Must be able to respond to audio transmitted information or alarms
Must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights
May be subject to standing for long periods of time.

Responsibilities

Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft.
Directs and trains assigned Ramp Services Agents.
Implements departmental policy as directed for Ramp Services operations.
Coordinates Ramp Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
Participates in the operation and training of various types of ground equipment
Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures.
Maintains emergency checklists and supplies.
Prepares and submits verbal and written reports related to ground service activities and Ground Service Agents as required.
Updates Multi-User Flight Information Display System (MUFIDS) as required.
Coordinates communications between Airport, airline dispatch personnel and flight captain
Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.