Lead Airline Passenger Assistant

GCA Services Group • Spokane, WA

110d

About The Position

The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and 'tipping' is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.

Requirements

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided

Nice To Haves

• One (1) year of customer service experience preferred

Responsibilities

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Benefits

• Comprehensive benefits package

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed