Lead AI Solution Engineer

Manulife • Boston, MA

4d • Hybrid

About The Position

This is a pivotal leadership opportunity to accelerate John Hancock / Manulife AI transformation journey. The Lead will operationalize our AI strategy by delivering enterprise-scale programs that embed AI into processes, products, and customer experiences. This role offers the chance to shape innovation at scale, influence senior leaders, and drive measurable business impact across multiple business units.

Requirements

• 10+ years in technology, analytics, or transformation leadership roles, with significant AI/ML delivery experience.
• Proven ability to lead enterprise-scale programs involving AI and business change.
• Master’s degree or equivalent experience in Computer Science, Data Science, Engineering, or related fields.
• Strong understanding of AI technologies (ML, NLP, GenAI) and modern delivery practices (Agile, MLOps).
• Expertise in scoping and architecting complex initiatives bridging technical and business domains.
• Exceptional communication and influencing skills with senior stakeholders.
• Experience in change management and cross-functional leadership.

Nice To Haves

• Familiarity with cloud AI platforms and enterprise architecture.
• Experience in financial services or regulated industries.
• Knowledge of ethical AI frameworks and regulatory compliance.

Responsibilities

• Operationalize AI strategy by translating priorities into actionable initiatives aligned with the Canadian AI roadmap.
• Define scope, architect solutions, and establish delivery plans for transformative AI programs.
• Identify and lead cross-segment initiatives leveraging AI capabilities to create shared value.
• Oversee program execution, driving adoption and embedding AI into workflows and decision-making.
• Partner with technology and business teams to design scalable AI solutions using modern platforms and practices.
• Engage stakeholders, act as a trusted advisor to senior leaders, and influence enterprise priorities.
• Evaluate buy/build/partner approaches for AI capability development and manage strategic partnerships.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees