Docusign, Inc.-posted about 2 months ago
Full-time • Mid Level
Hybrid • San Francisco, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services

As the Lead AI Agentic Engineer on the End User Engineering team, you will define and drive the technical vision for the next generation of autonomous IT operations. You will architect, scale, and operationalize agentic AI solutions that proactively resolve issues, eliminate operational burden, and strengthen enterprise security. In this role, you will own the technical roadmap, act as the primary technical SME, and collaborate across IT, security, and business teams to deliver secure, compliant, and scalable AI-driven workflows and agents that transform the employee experience and safeguard our IT environment. This position is an indivdual contributor role reporting to the Sr. Director, End User Engineering.

  • Architect, design, and lead the development of a scalable agentic AI platform using frameworks like Crew AI or Vertex AI to autonomously and proactively remediate end user issues
  • Define the architectural patterns and best practices for integrating AI agents with SaaS and IT platforms, establishing a robust foundation for self-healing and auto-remediation
  • Champion and enforce security-first principles by designing and mandating security standards for all agentic workflows to protect corporate assets
  • Establish the metrics, KPIs, and observability framework to measure agent performance and business impact, driving the strategic expansion of automation
  • Serve as the primary technical liaison with EUS Ops, Security, and IT platform owners to define the technical roadmap and identify high-impact automation opportunities
  • Mentor and guide senior and junior engineers, elevating the team's technical capabilities and fostering a culture of innovation and excellence
  • Own the agentic AI platform strategy, ensuring its scalability, reliability, and secure integration as a core component of the IT ecosystem
  • Implement and support the cloud infrastructure required for our agentic AI systems, utilizing services on AWS, GCP etc
  • Evangelize and educate stakeholders on the capabilities and value of agentic AI, driving adoption and influencing cross-functional roadmaps
  • Minimum of 12 years of related experience with a Bachelor's degree; or 8 years of related experience with a Master's degree; or a PhD with 5 years experience; or equivalent experience in AI/ML engineering, IT automation, or agent development
  • Experience as a Technical Lead managing large projects involving other AI Engineers and cross-functional partners
  • Proven expertise in agentic AI frameworks, workflow automation, and intelligent IT service management
  • Hands-on experience with LLMs, RAG pipelines, and enterprise AI integration
  • Experience in one or more scripting/programming languages (e.g., Python, Java) and building production-ready AI solutions
  • Eperience embedding security and compliance controls into AI/automation workflows
  • Experience with IT operations, incident management, and ticketing systems
  • Experience with Agile, DevOps, CI/CD, containerization, and orchestration technologies (e.g., Docker, Kubernetes)
  • Experience with multi-agent orchestration and AI/ML frameworks at scale
  • Track record of reducing operational burden through AI or automation in complex enterprise environments
  • Experience designing end-user AI interfaces (chatbots, copilots, self-service portals) and building rapid proof-of-concepts
  • Familiarity with zero-trust, security monitoring, and cloud-native architectures
  • Demonstrated prompt engineering expertise and LLM strategy development
  • Hands-on experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns
  • Strong leadership, collaboration, and influence skills, capable of guiding cross-functional teams and driving enterprise-wide AI adoption
  • Certifications in AI, cloud computing, or ITSM platforms
  • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
  • Stock: This role is eligible to receive Restricted Stock Units (RSUs).
  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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