Lead, Agentforce SE

Salesforce • Chicago, CO

2d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 03/27/2026. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Requirements

• Action-Biased: You prioritize "breaking things fast" over paralysis. You are comfortable pivoting a customer from a complex to a simpler, high-value quick win to prove ROI.
• Deeply Technical: You have hands-on expertise with Salesforce Data Cloud, Flow, and AI configuration. You understand how to set up Data Libraries, configure retrievers, and refine agent instructions to stop hallucinations.
• An Educator: You derive satisfaction from upskilling others. You don't just fix the problem; you teach the customer how you fixed it, ensuring they don't "spin their wheels" after you leave.
• Resilient Troubleshooter: You thrive in "Ad-hoc Rescue" situations where a project is stalled or abandoned. You can step into a chaotic environment, identify the blocker (technical or knowledge-based), and get the project moving again.

Nice To Haves

• 3-7 years of experience in Solution Engineering, Technical Consulting, or Implementation.
• Proven experience with Salesforce Data Cloud (ingestion, modeling, harmonizing), Agentforce, Flow Builder.
• Experience configuring AI agents, chatbots, or similar conversational interfaces.
• Ability to run a "Build Your Agent" Hackathon or similar hands-on workshop.

Responsibilities

• Execute Technical Advisories: Lead formal multi week "Guided Consumption" engagements, providing over-the-shoulder guidance to move agents from sandbox to production. You will hold weekly working sessions to clear technical hurdles and maintain momentum.
• Hands-on Configuration & Debugging: You won't just talk; you will build. You will troubleshoot complex issues—such as non-functional web crawlers, RAG retrieval failures, and Data Cloud governance policies—to restore technical trust.
• Empower the "Doer": A core part of your role is "Gap-Filling Advisory." You will work directly with the customer’s internal "doer" (Admin/Developer), teaching them how to configure prompts, debug actions, and utilize Agentforce Analytics so they can maintain the solution independently.
• Drive Activation (Launchpad): You will lead rapid "Launchpad" engagements for customers who don't know where to start, conducting hands-on workshops to build foundational confidence and their first functional use case.
• Unlock Consumption: You will identify and resolve specific technical bottlenecks (e.g., ADL access issues, instruction refinement) that are preventing an account from consuming credits, directly influencing NCR growth.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed