Lead Agent, Premium Services Greeter/VIP Driver

ENVOY AIR-posted 12 months ago
Full-time • Entry Level
Los Angeles, CA
5,001-10,000 employees
Educational Services
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Envoy Air is a stable, secure, and fast-growing airline that offers an opportunity for career development. The company is committed to providing outstanding service and is looking for individuals who want to be part of a team that values excellence. Employees will enjoy amazing flight privileges within the American Airlines global network, along with training and development programs to enhance their careers. Comprehensive health and life benefits are also provided, subject to location. The pay rate for this position is $25.23 per hour, with an additional lead premium of $1.75 per hour.

  • Provide extraordinary customer service to high caliber passengers.
  • Ability to sit or stand for long periods of time.
  • Ability to work in various inclement weather conditions.
  • Ensure passengers and luggage are transported safely between the terminal and aircraft.
  • Operate vehicles in various weather and visibility conditions.
  • Drive vehicles in areas congested with aircraft, as well as moving and stationary vehicles and equipment.
  • Demonstrate leadership skills and training ability as a Lead Agent.
  • Coordinate the overall operation within assigned functional area and report to management.
  • Conduct agent observations and associated activities.
  • Administer local training such as on-the-job training with new hires.
  • Responsible for scheduling and manpower utilization.
  • Maintain supplies, inventory, and control logs.
  • Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
  • Assist management in the completion of administrative duties and perform agent work as required.
  • Minimum age of 18.
  • Ability to perform all duties under sometimes stressful conditions while influencing a favorable impression of American Eagle, American Airlines, or any other contracted airline service provided by Envoy.
  • Ability to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
  • Driver's License required.
  • High school diploma or GED equivalent.
  • Ability to lift up to 75 lbs.
  • Willing and able to work rotating shifts including nights, holidays, weekends, and days off.
  • Flexible to work additional hours with short notice when operationally necessary.
  • Possess the legal right to work in the United States.
  • Must be able to read, write, fluently speak, and understand the English language.
  • One year of previous customer service experience preferred.
  • Previous working experience transporting passengers preferred.
  • Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred.
  • Amazing employee flight privileges within the American Airlines global network.
  • Training and development programs to take your career to the next level.
  • Comprehensive health and life benefits (subject to location).
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