Lead Adventure Point - Snow Tubing (Keystone, CO, US)

Vail Resorts-posted 2 months ago
$22 - $24/Yr
Part-time • Entry Level
Keystone, CO
5,001-10,000 employees
Accommodation
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Your role is to provide Epic guest service as you guide our guests through amazing alpine adventures! You will interact with guests and fellow employees from all over the world and engage in a variety of different guest service outlets and activities. If you're looking for a job in the great outdoors where the main product is fun, you have to come to the right place!

  • Have Fun! We're here to create experiences of a lifetime for our guests, fellow employees and ourselves!
  • Be Safe: Oversee and assist in building, performing maintenance, and repairs for designated activities as needed. Work with maintenance team to ensure a high level of safety and efficient operation of activities. Supervise the daily opening and closing procedures of activities. Ensure accurate and timely completion of inspection logs.
  • Serve Others: Make personal and long lasting connections with your fellow employees and with your guests while sharing your love of outdoor adventure. Engage with our guests and receive guest feedback and special requests. Provide on the spot resolutions and elevate guests' experiences through our Epic Service Solutions Program.
  • Do Right: Act with integrity - always do the right thing, knowing it will lead to the right outcome. Proactively communicate with Activities Managers to drive improvements in the department. Set clear expectations with your leads and staff, and coach them respectfully to ensure their success.
  • Drive Value: Be a positive advocate and the high quality experience and service we provide to our guests. Adapt staffing levels to changing business levels. Provide timely breaks and monitor staff rotations.
  • Do Good: Help keep our mountain clean and looking good. Help our guests enjoy what the great outdoors has to offer, and they may become life-long advocates for our mountains.
  • Stay Flexible: Ours is a dynamic work environment. You'll have a variety of tasks to do every day, and every day will be a new adventure. Be willing to perform all other tasks as assigned, and be flexible if changes are made to improve the operation.
  • Must be at least 18 years old. High School diploma or equivalent.
  • Previous guest service experience in an outdoor environment.
  • Previous operations or mountain activities experience.
  • Basic computer skills and strong organizational skills.
  • Must be able to communicate fluently in English.
  • Able to lift & carry up to 50 lbs.
  • Basic hand tool knowledge and skill.
  • Able to work extended hours outdoors in an alpine environment.
  • Flexible schedule including nights, weekends, and holidays.
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons.
  • MORE employee discounts on lodging, food, gear, and mountain shuttles.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Excellent training and professional development.
  • Referral Program.
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