Lead Adoption & Enablement CX Specialist - Data Cloud

Salesforce.com • Bellevue, WA

104d • $127,200 - $213,800 • Remote

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. We're seeking a Lead Adoption & Enablement CX Specialist to partner closely with our content architect and content strategist. In this role, you'll create impactful enablement resources-including documentation, Trailhead modules, videos, and other learning experiences-that improve customer adoption and drive success with Data Cloud. This is a hands-on role for someone who thrives at the intersection of customer experience, storytelling, and technical communication.

Requirements

• 5+ years of professional technical writing or content development experience, including creating videos, training materials, and other enablement content.
• Proven ability to explain complex technical concepts in simple, customer-friendly language.
• Strong advocacy for the customer experience, with a passion for building resources that solve real customer problems.
• Proficiency in using AI tools for content creation, review, and research.
• Excellent communication and collaboration skills, with the ability to give and receive constructive feedback.
• Growth mindset: adaptable, flexible, and comfortable managing shifting priorities.
• Strong team player who thrives in a collaborative, cross-functional environment.
• Ability to work effectively in a fast-paced environment while delivering high-quality content on time.

Nice To Haves

• Experience with source control software such as Perforce or Git.
• XML-based authoring tools such as Oxygen.
• Salesforce products.
• Agile development methodologies.

Responsibilities

• Collaborate with cross-functional teams-including developers, product managers, and subject matter experts-to create clear, concise, and engaging adoption and enablement content.
• Develop documentation, training resources, videos, and other assets tailored for both technical and non-technical audiences.
• Partner with content architects and strategists to ensure content aligns with our overall adoption and enablement strategy.
• Leverage AI tools for content creation, review, and research to drive efficiency and innovation.
• Continuously evaluate customer needs and feedback to refine and evolve our enablement resources.

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees