Lead Admissions Coordinator

MOODY NEURO REHABILITATION INSTITUTE•Houston, TX

2d•Onsite

About The Position

The Lead Admissions Coordinator is responsible for overseeing the admissions department at Moody Neurorehabilitation Institute, ensuring the efficient and effective processing of patient admissions. This role involves supervising a team of Admissions Coordinators and Admissions/Patient Account Specialists, managing departmental workflows, overseeing verification of benefits, preauthorizations, and concurrent authorizations, as well as liaising with internal and external stakeholders to maintain high standards of patient care and administrative efficiency. The Lead Admissions Coordinator will uphold the mission, philosophy, purpose, and goals of the organization while maintaining strict confidentiality of all patient and personnel data.

Requirements

In-depth understanding of admissions processes and healthcare operations.
Strong leadership and team management skills.
Exceptional verbal and written communication skills.
Proficiency in using CRM and ADT/EMR systems.
Ability to organize, prioritize, and handle multiple tasks effectively.
Demonstrated ability to make sound judgments and work under pressure.
Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field preferred. Work experience accepted in lieu of degree.
Minimum of 2 years of experience in healthcare admissions
Ability to perform tasks that involve standing, walking, lifting, and carrying as outlined in the physical demands of the role.
Regular attendance and punctuality are essential.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
High level of discretion and confidentiality.

Responsibilities

Lead, mentor, and manage a team of Admissions Coordinators and Admissions/Patient Account Specialists to ensure the department operates smoothly and efficiently.
Conduct regular performance reviews and provide ongoing training and support to the admissions team.
Oversee all aspects of the admissions process, including the receipt and processing of referrals, verification of benefits, screening, and obtaining medical acceptance.
Ensure that admissions procedures are followed accurately and consistently, addressing any issues or discrepancies promptly.
Serve as the primary point of contact for complex admissions cases and high-level escalations.
Facilitate effective communication between internal departments, patients, families, and external stakeholders regarding the admissions process, funding, and medical acceptance.
Oversee the maintenance and accuracy of admissions data in CRM and ADT/EMR systems.
Generate and analyze reports on admissions metrics and trends, presenting findings to senior management and making recommendations for process improvements.
Ensure that all admissions activities comply with organizational policies, CARF standards, and other accrediting bodies.
Implement and monitor quality assurance measures to enhance the efficiency and effectiveness of the admissions process.
Coordinate and participate in departmental meetings to discuss the status of admissions and authorizations and address any operational issues.
Manage departmental resources, including staffing schedules and workload distribution, to ensure optimal performance.
Represent the admissions department at marketing functions, community events, and professional meetings.
Conduct facility tours for prospective patients and their families, providing detailed information about the programs and services offered.
Identify opportunities for process enhancements and implement best practices to improve the overall efficiency and effectiveness of the admissions department.
Stay current with industry trends and changes in healthcare regulations that may impact the admissions process.