Lead Administrator

About the position

In partnership with the Site Manager and Chief Technologist, the Lead Administrator is responsible for the overall operations of the assigned site(s) and service line(s) in the assigned territory. The position effectively assists the Site Manager by managing each site(s) daily operations to maximize continuous quality of patient care, maximize utilization of staffing and resources to meet the performance and service quality of the clinics. Provides leadership, staffing coordination, contributes to increasing volume on a customer level to ensure that each of the assigned site(s) will deliver on its budgeted growth, target and revenue commitments. Effectively ensures proper equipment and software performance, oversight for quality standards, customer satisfaction, process improvement and cost control.

Responsibilities

• Manages all operational aspects of the site(s) and service modalities including but not limited to training, hiring, discipline, terminating, performance management, processing payroll, invoices, scheduling, orientation and onboarding, regulatory compliance, program planning and implementation, patient satisfaction.
• Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.
• Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, administrative functions, and service recovery.
• Order and maintain supply inventory for Sites.
• Works directly with Revenue Cycle as well as Authorization teams to ensure accurate and timely billing of procedures as well as monitoring of exam precertification for both general and Interventional procedures.
• Responsible for overseeing and collection of physician hospital billing documentation to ensure timely submission of claims.
• Reports and communicates coordinating repairs or service to all medical equipment within the site to ensure maximum uptime and access to care for patients.
• Cultivate strong relationships with top strategic referrers to increase volume; identify key customer drivers (turnaround time, quality, etc.); ensuring that service needs are met and implement changes as needed to improve services to patients as well as professional relationships.

Requirements

• Bachelor's Degree or equivalent experience.
• 3 or more years of healthcare experience in a leadership role.
• Previous experience in a clinical management/operations management position.
• Exceptional verbal and written communication skills.
• Strong analytics experience and previous experience managing business and team performance through metrics.
• Local travel is required.