Lead Administrator

SLEEP BETTER AUSTIN TREATMENT•Austin, TX

About The Position

The Lead Administrator at Sleep Better Austin Treatment supports the day-to-day operations of our behind-the-scenes administrative team. Under the direction of the Admin Manager, this position plays a key role in supporting team performance, ensuring schedule optimization, auditing workflows, and contributing to ongoing training and development. This role is ideal for a proactive, detail-oriented individual who thrives in a collaborative, non-patient-facing environment and is passionate about team success and operational excellence.

Requirements

Minimum of 2 years' experience in a healthcare administrative or operations support role, with prior leadership or training responsibilities preferred; experience in dental or sleep medicine is a plus but not required.
Strong attention to detail, organization, and time management skills.
Excellent communication and interpersonal skills, especially in virtual or phone-based environments.
EMR proficiency and comfort using digital tools and platforms for scheduling, audits, and training.
A positive, team-oriented attitude with a drive for excellence and accountability.
This role may require occasional travel, as determined by business needs.

Nice To Haves

experience in dental or sleep medicine is a plus but not required.

Responsibilities

Serve as the LMA (Lead, Manage, and hold Accountable) for the administrative team in alignment with direction from the Admin Manager.
Coordinate scheduling, time-off requests, and general admin coverage.
Assist in hiring, onboarding, and coaching new admin team members.
Lead department meetings and serve as a point of contact for day-to-day support and guidance.
Act as a liaison for escalated patient issues received via phone or email, ensuring timely and professional resolutions (behind-the-scenes).
Provide back-up coverage for all admin roles when needed to ensure seamless operations.
Regularly audit schedules to ensure alignment with capacity goals and appointment type distribution.
Monitor and audit Referral Coordinator and Scheduling Coordinators via EMR and phone recordings to ensure accuracy, professionalism, and adherence to process.
Work with the Admin Manager to implement improvements based on audit findings.
Create and delegate WorkRamp training content for ongoing development of the admin team.
Identify training needs and provide recommendations to the Admin Manager for continued staff growth.
Assist in tracking and reporting admin team performance metrics including: % of consults scheduled Delivery and annual appointments completed Overall schedule fill rate
Support the Admin Manager in holding team members accountable to their individual and collective goals.
Complete projects and initiatives as assigned by the Admin Manager or leadership team.