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This position is located in Northern Illinois and involves assisting in training new and current adjusters about adjusting techniques, products, services, rules, and regulations. The role requires enforcing and employing strategies to manage and complete the claims process with independent adjusters in a timely manner. The position also involves being involved in large and/or complex claims and controversial claims, investigating and assisting in resolving complaints from policyholders relative to claims, and assisting in the review and investigation of defensible positions and other aspects of claims in the dispute process including arbitration and/or litigation. Additionally, the role includes completing quality control audits in the assigned territory as requested by division management or Field Supervisor to ensure that the filed requirements of the Quality Control Plan of Implementation are fulfilled, as well as assisting with other duties as necessary.
