Lead Account Technical Strategist
About The Position
The Account Technical Strategist is a vital resource for customers, partners, and fellow team members working together to solve business problems for Enterprise, ISV, and Application Service Provider customers. They use their extensive experience with virtualization, networking, and security technologies to develop comprehensive strategies that deliver value for our customers. As an Account Technical Strategist on the North American Enterprise Markets team, you will drive value creation for our customers by identifying which critical features of our solutions help support their business today and which additional solutions of ours can help them achieve their goals tomorrow. This includes identifying new solutions that add value to customers you support, building new relationships within those customers, and aligning the long-term goals of your customers with those of Citrix.
Requirements
- 6+ years of presales, sales engineer, solution engineer, field CTO, or professional services experience
- 6+ years supporting, designing, or delivering enterprise technology solutions
- Recent experience with both Citrix Platform and NetScaler Platform technologies
- Comprehensive knowledge of business value drivers for critical technology purchases
- Ability to adapt technical presentations to audiences with varying levels of technical expertise (e.g. IT administrators, directors, business stakeholders, and executives)
- Analytical and negotiation skills, particularly at the C-level
- Excellent written and verbal communication skills
- Ability to travel at least 60% of the time to customer sites, corporate offices, and events
Nice To Haves
- Experience working with service providers, ISVs, and channel partners
- Bachelor’s Degree in Computer Science (or related field) or relevant work experience
- Proven record of success in driving customer adoption of technical solutions with Enterprise sales teams
- Experience with multi-tenant, Zero Trust, identity access management (IAM), web proxy, role-based access control (RBAC), virtual desktops (e.g. VDI, DaaS), virtual applications, server virtualization, web applications, networking, enterprise browser, remote access, think clients, endpoint management (e.g. MDM, MAM), web application firewall (WAF), and/or observability solutions
- Experience with Microsoft Azure, Amazon Web Services, and Google Cloud Platform
Responsibilities
- Develop strategic partnerships and relationships with your customers’ technical stakeholders, key decision makers, and executives
- Identify critical revenue-generating use cases our solutions support for our customers
- Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions
- Coordinate cross-functional teams and resources to ensure customer success goals are met
- Describe the value our solutions provided at both a business and technical level in an easily understandable way
- Overcome technical or business objections while moving a sales cycle forward
- Assess how Citrix and/or NetScaler solutions can meet customers’ business priorities
- Establish and maintain a regular cadence of meetings with your customers
- Be a trusted primary point of contact for customer stability and technical support concerns
- Deliver product demonstrations and technical presentations remotely or on-site
- Design and build multi-product proof of concept solutions for customer evaluations
- Provide thought leadership on the latest industry trends and insights
- Maintain a comprehensive understanding of competitive solutions and offerings
- Contribute to the broader teams’ value creation and technical mindshare
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
