Lead - Account Management

About the position

Nextdoor is seeking a results-oriented and strategic leader to manage, develop, and grow the Account Management team. The team is focused on partnering with national and regional brands to connect them with the community of members through a growing portfolio of advertising products. The culture emphasizes building trusted connections internally and with partners to drive campaigns that add value to members' lives while achieving results for brand partners. The role requires a passion for driving customer value and business outcomes, as well as the ability to build scalable processes and motivate the team to excellence.

Responsibilities

• Lead a team of Account Managers; coach functional excellence, support new team member onboarding and development, and build Nextdoor expertise
• Identify areas of skill development; grow and develop Account Managers through strong mentorship
• Collaborate with Account Management, Operations, and Sales Leadership to ensure accounts are resourced to drive maximum value and impact for our customers
• Identify vertical trends; guide measurement strategies and performance optimizations that drive customer retention and upsells
• Develop strong product and technical expertise; be a Nextdoor expert for your team and customers
• Partner with cross-functional teams to identify gaps and opportunities for training and improving workstreams; develop best practices that scale and drive revenue growth for Nextdoor
• Build a culture of sharing; disseminate best-in-class work across the broader team, and translate top-down information for vertical application
• Be the main point of escalation and advocate for your team, vertical, and customers
• Collaborate with leadership to strategize and execute the long-term vision for the Account Management team
• Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
• Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values

Requirements

• 8+ years in the ad tech industry; 3+ years managing a client services team and/or the ability to perform at an advanced level in the domain
• Strong mentoring, coaching, and people management skills
• Strong understanding of campaign strategy, management, and optimization within a biddable environment
• Desire to learn the Nextdoor tech and be a product champion for their team
• Data-driven and analytical mindset; deliver actionable insights to drive revenue strategy and renewals
• Positive, curious, with a hunger to learn, and a passion for problem-solving
• Ability to identify, collaborate and drive change
• Ability to lead multiple projects while maintaining strong attention to detail
• Passion for building and transformation; excited to grow with the company
• Self-motivated and comfortable ideating your own goals based on company objectives
• Team-oriented mentality that likes making new friends

Nice-to-haves

• Curiosity, hunger to learn, and passion for problem-solving

Benefits

• 100% coverage of personal monthly premium for health, dental, and vision
• OneMedical membership for concierge care
• Equity grant with equal quarterly vesting
• Compensation range includes a base salary + commission structure with a 70/30 split
• Budgeted OTE inclusive of base + commission is in the range of $155,000-$175,000