Lead Account Expert, ENT & STR Virtual Business

T-Mobile • Overland Park, KS

22d • $46,535 - $83,945

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role manages outbound business sales leads to acquire new customers for targeted enterprise and strategic accounts with decentralized purchasing models. It involves conducting discovery conversations to identify suitable products and services for each customer and promoting specific offers. The role includes researching and fraud-checking businesses before sales engagement and managing the business verification process with relevant teams. Success is measured by effective customer acquisition, accurate verification, and supporting post-sale customer needs while assisting in team development. The work impacts organizational sales growth and customer satisfaction by ensuring secure transactions and ongoing support for business customers.

Requirements

• High School Diploma/GED (Required)
• 2-4 years - Inbound/Outbound commissioned environment
• 2-4 years - Business customer service, sales, or retention
• Organization and Task Management: Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking. (Required)
• Communication and Collaboration: Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role. (Required)
• Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Manage daily customer communications and follow-ups using multiple channels to drive outbound and inbound sales engagement
• Conduct research to understand customer needs and build tailored sales quotes using product knowledge and sales tools
• Partner with verification and fraud teams to validate new business customers and prevent fraudulent activities
• Assist in coaching and developing the sales team to achieve sales targets and enhance skills
• Follow lead management processes to qualify customers and research businesses to ensure compliance and fraud prevention
• Provide post-sale customer support by coordinating with technical and sales support teams to resolve issues and handle escalations
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches
• Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees