Lead Account Executive - Network Operations—Certifications Capabilities & Service Quality

Capital One•Riverwoods, IL

22h

About The Position

Lead Account Executive - Network Operations—Certifications Capabilities & Service Quality Capital One is looking for a Principal Associate Project Manager to support the boarding and ongoing system testing of participants on the Discover and Diners Club International (DCI) networks. The Project Manager will collaborate with product and functionality owners to define system testing requirements for network participants and then design, validate and publish scripts, including test automation design in response-simulator applications. Testing subjects focus on core network systems (such as authorizations, settlement and disputes) as well as specific functionality and products that support effective participation on our networks. In addition to designing test scripts for all interfaces, the Project Manager will be responsible for creating associate certification documents for the clients, training participant-facing certification test support staff, and trouble-shooting issues that may arise with applications used for testing purposes. The Project Manager will lead specific release projects and initiatives while contributing to others managed by peers, planning and prioritizing work accordingly in collaboration with clients, account executives, certification team leads, technology experts and vendors. This includes preparing and delivering documents, communication and training that drive certification testing program collaboration and success. This position is in Payments Operations and will be located in the US but will support a global certification team with regional offices in APAC (Singapore) and EMEA (UK).

Requirements

High School Diploma, GED or equivalent certification
At least 4 years of software development or software testing experience

Nice To Haves

Bachelor’s Degree in Engineering, Computer Science or Information Technology
Payments industry experience
Project Management certification (PMP)

Responsibilities

Manage certification test design projects across all interfaces, including direct interaction and coordination of efforts with product owners, system engineers, and information technology (IT) subject matter experts (SMEs), third-party vendors and other stakeholders
Define certification requirements in client-facing technical specifications
Design and validate test scripts in applications that automate test operations for network participants
Maintain certification test scripts and associated documents, training and communications
Work with client and SMEs to identify and resolve test defects, system failures, and configuration issues
Report progress and otherwise communicate effectively with project stakeholders, program managers and senior management
Ensure all project work is completed within appropriate SLAs and that validation and control steps are performed, as required
Provide peer reviews, feedback and project support to peer project managers
Provide feedback on certification processes and procedures and tools to optimize client support and overall process effectiveness.
Contribute to the accuracy of project guides and templates
Support compliance monitoring and audit preparation (proper project activity evidence collection, storage and retrieval) efforts