LDMO Admissions Team Lead

Pennsylvania State University • State College, PA

280d • $68,200 - $102,300 • Remote

About The Position

The LionPATH Development and Maintenance Organization (LDMO), a unit of Penn State Information Technology's Academic Technology and Customer Experience organization, is looking for a highly motivated, organized, and knowledgeable individual to become the next Admissions Team Lead (ERP Analyst - Senior Supervisor). ERP Analysts ensure the reliable performance of Enterprise Resource Planning (ERP) systems; troubleshoot and resolve any ERP related system and user issues; participate in projects to gather user requirements, design, configure, test and implement ERP systems and applications; monitor system performance and usage to maintain security and reliability; coordinate new software fixes and upgrades; recommend new features or changes to configuration/ workflows based on user feedback; and more. Note: Penn State's Student Information System (SIS), referred to as LionPATH, is Oracle's PeopleSoft Campus Solutions.

Requirements

• Bachelor's degree plus six (6) years of relevant experience.
• An equivalent combination of education and experience.

Nice To Haves

• Higher Education Admissions experience in IT and/or Home Office.
• Familiarity with Oracle's PeopleSoft Campus Solutions, especially the Admissions module and related functionality (including, but not limited to: File Parser, Equation Engine, and/or PS Query).
• Management/supervisory experience.

Responsibilities

• Lead and supervise staff members within the functional Admissions Team, including hiring, development, and performance management.
• Evaluate, analyze, and maintain ERP systems; act as a liaison between technical staff and university home offices/user groups.
• Communicate effectively and maintain strong, collaborative relationships with multiple university home offices and stakeholders.
• Provide advanced customer service and functional support to end-users in the Admissions area; assist with implementing workarounds when system issues affect operations.
• Determine options for addressing new business needs or requirements through existing system functions; develop clear requirements and translate them into detailed functional specifications when modifications or interfaces are needed.
• Manage complex projects, either individually or for the team, review progress, and evaluate results.
• Provide feedback to leadership on work status, team needs, and proposed project tasks and activities.
• Prioritize and deliver on requests from multiple constituencies with often overlapping timelines and varying levels of complexity.
• Develop and execute test plans and validation, as well as other quality assurance measures; conduct and coordinate testing such as system, user acceptance, performance, security, usability, etc.
• Design, implement, and analyze reports to determine overall trends within the organization.
• Maintain relationships with vendors; collaborate on bug fixes, new features, and proper use of products.
• Develop and provide training sessions, demonstrations, and regular communication to home offices/end-users.
• Maintain system documentation and records of changes and incidents.

Benefits

• Fully remote position (within the United States).
• Standard working hours are in the Eastern Time Zone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree