Ld Client Service Specialist

Baystate Health•Holyoke, MA

14h•$20 - $28•Onsite

About The Position

Under limited supervision, the Lead Client Service Specialist receives & assesses requests from all major constituencies: patients, families, physicians, vendors and staff. Analyzes request and provides accurate triage using approved processes. Dispatch critical codes. Provides courteous assistance and support to patients, visitors, internal customers as well as key contacts in a 24 hour by 7 day a week setting. Adheres to system and department compliance policies, and any applicable laws and regulations.In the absence of the Supervisor, will oversee the day to day activities of the work group. Communicate effectively with subordinates, peers and management. Provides direction, training and leads work group in a collaborate effort

Requirements

None
Computer Skills
Non-Graduate

Nice To Haves

Greater than 5 years Customer Service or Telephone Operator experience

Responsibilities

Knowledge of communication equipment such as pagers, messaging software, and computers
Relay messages, complaints or concerns of clients and staff to supervisor in a timely fashion.
Paging subscribers for internal and external clients
Activates emergency code teams, disaster response team as well as stat pages
Accepts, manages, and thrives in a changing environment
Handles day to day paging issues
Does not participate in gossip, allows gossip, and or negative comments
Leads by example
Complies with office guidelines
Provide outstanding customer service to internal and external customers
Is committed to excellence, communication, and professionalism
Gives and accepts feedback, gathers, relays and responds to information with clarity
Demonstrates sensitivity and negotiation skills
Trains & mentors other team members
Ensures compliance with office guidelines