Lawn & Garden Service Manager

Deer Country Farm & Lawn•Lancaster, CA

About The Position

Position Specifics: Reports to: Corporate Service Manager Supervises: Service Coordinators, Service Technicians, and Service Staff Purpose: Responsible for service department operations within the store location to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales, exercises disciplined expense control and ensures department cash flow. Attracts, retains, and effectively engages department personnel. This job description is not intended to be all inclusive and employee will also perform other reasonable related business duties as assigned by immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.

Requirements

High School Diploma or equivalent experience
3+ years’ experience in Service Department operations
Ability to use standard desktop applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiarity with John Deere and competitive products is preferred
Ability to analyze and interpret internal reports
Excellent customer service skills
Ability to work extended/flexible hours that may include some scheduled Saturdays

Nice To Haves

Familiarity with John Deere and competitive products is preferred

Responsibilities

Schedules and assigns jobs and work areas to Team members in the Service Department according to their skills and knowledge
Interacts with customers and communicates with them on work needed or accomplished
Assists with the development and training of service personnel and completes performance reviews of service staff
Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
Monitors service sales frequently to ensure achievement of budgeted sales and profit goals
Participates in the development and execution of the Corporate Service Marketing Plan
In a timely manner, reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing, scheduling, reviews and employee development, including disciplinary actions for employees reporting to this position
May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget
Ensures that the customer, Company and technician are all fairly represented
Manages ongoing relationships with key John Deere personnel
Demonstrates a genuine concern for Company as a whole by promoting teamwork and maintaining positive attitude
Exhibits outstanding communication skills and cooperates with other departments and locations within company