Law Enforcement Response Specialist I

IP HouseErie, PA
13dRemote

About The Position

IP House is looking for US Law Enforcement Response Specialists for important work touching a broad range of issues, including child protection, trafficking, and online threats. If you’re looking to collaborate with a team of smart, supportive, and creative people doing work that really matters, IP House is the right place.

Requirements

  • Ability to work shifts between 7AM – 7PM Eastern, Monday through Friday
  • Excellent verbal and written communication skills, accurate listening skills, and ability to deliver exceptional customer service
  • Exceptional attention to detail and ability to adhere to established process
  • Exceptional problem-solving skills and the ability to analyze/organize information
  • Ability to maintain a high degree of confidentiality, exhibit good judgment, and utilize effective decision-making skills
  • A high degree of proficiency in Windows OS & MS Office software is expected for this position.
  • We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas.

Nice To Haves

  • SQL experience is a bonus
  • The ability to speak multiple languages is highly desirable
  • Preference will be given to Pennsylvania residents. We currently hire remote employees from the following states in which we are licensed: CA, PA, NY, IL, OH, OR, TX, ID, NJ, VA, MI

Responsibilities

  • Review, analyze, and deliver results responsive to confidential criminal legal requests for electronic customer records in compliance with the legal/policy requirements
  • Assess, prioritize, triage, and escalate emergency, urgent, and standard legal requests for data
  • Respond to law enforcement and other designated, approved contacts to answer questions
  • Identify and escalate matters that are out of compliance or require review
  • Identify and escalate technical tool failures or bugs
  • Complete tracking and request logging for clients and management
  • Other tasks as assigned.

Benefits

  • We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.
  • Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.
  • IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.
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