Law Enforcement Response Specialist I

IP House • Erie, PA

13d • Remote

About The Position

IP House is looking for US Law Enforcement Response Specialists for important work touching a broad range of issues, including child protection, trafficking, and online threats. If you’re looking to collaborate with a team of smart, supportive, and creative people doing work that really matters, IP House is the right place.

Requirements

• Ability to work shifts between 7AM – 7PM Eastern, Monday through Friday
• Excellent verbal and written communication skills, accurate listening skills, and ability to deliver exceptional customer service
• Exceptional attention to detail and ability to adhere to established process
• Exceptional problem-solving skills and the ability to analyze/organize information
• Ability to maintain a high degree of confidentiality, exhibit good judgment, and utilize effective decision-making skills
• A high degree of proficiency in Windows OS & MS Office software is expected for this position.
• We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas.

Nice To Haves

• SQL experience is a bonus
• The ability to speak multiple languages is highly desirable
• Preference will be given to Pennsylvania residents. We currently hire remote employees from the following states in which we are licensed: CA, PA, NY, IL, OH, OR, TX, ID, NJ, VA, MI

Responsibilities

• Review, analyze, and deliver results responsive to confidential criminal legal requests for electronic customer records in compliance with the legal/policy requirements
• Assess, prioritize, triage, and escalate emergency, urgent, and standard legal requests for data
• Respond to law enforcement and other designated, approved contacts to answer questions
• Identify and escalate matters that are out of compliance or require review
• Identify and escalate technical tool failures or bugs
• Complete tracking and request logging for clients and management
• Other tasks as assigned.

Benefits

• We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.
• Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.
• IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed