Law Enforcement Dispatcher (Class Title: Duty Officer)

State of Florida

43d

About The Position

The Florida Fish and Wildlife Conservation Commission (FWC) is a constitutional state agency entrusted with conserving fish and wildlife resources for their long-term well-being and the benefit of the people. The FWC Division of Law Enforcement protects Florida’s natural resources and people through proactive and responsive law enforcement services. FWC Officers are state law enforcement police officers who are also dually certified as National Oceanic and Atmospheric Administration, and United States Fish and Wildlife Service federal officers that can enforce federal laws pertaining to national marine fishery and federal fish / wildlife violations. FWC’s Division of Law Enforcement is the leading conservation law enforcement agency in the nation, set apart by strategic vision, clear missions, strong leadership, and a professional officer Corp. A Duty Officer is a certified law enforcement dispatcher who is responsible for monitoring and operating a two-way radio system, FCIC/ NCIC computer terminal (i.e., teletype) communication, and making independent decisions. Duty Officers learn and master the art of multitasking while composing and disseminating information through various communication sources to deliver routine and/or emergency correspondence to agency personnel, partnering law enforcement agencies, and the public to remain compliant with standards set forth by the Agency, Federal Communication Commission (FCC) and Florida Department of Law Enforcement (FDLE).

Requirements

Must be willing to work rotating shifts including nights, weekends, and holidays.
Must be willing to be called in to work during staff shortages, special details or emergency situations and be onsite within the hour.
Must be proficient in Microsoft Word, Excel, and Outlook.
Type a minimum of 35 correct words per minute.
Qualified applicants/veterans selected for consideration are required to pass a preliminary level -1 background check to advance to the Public-Safety Dispatcher / Call Taker Pre-Employment Test (Please allow for 1 ½ to 2 hours for this assessment). Applicants passing the pre-determined scoring criteria will advance to a verbal assessment and interview.
Employee must obtain CJIS certification within first six months of employment.
Pass a level 2 background check.

Responsibilities

Monitor and operate a two-way radio system, telephone, and teletype system
Dispatch law enforcement officers and other personnel to citizen complaints and/or crimes in progress
Communicate and formally document messages regarding the safety of officers performing hazardous duties between the field and base station
Contacts law enforcement administrators regarding any emergency radio broadcast and maintains location and status of law enforcement personnel through constant radio and telephone contact
Operates the Florida Crime Information Center / National Crime Information Center (FCIC/NCIC) computer terminal
Broadcasts ‘Be on the Look Out’ (BOLO) alerts regarding dangerous or wanted criminals
Receives emergency and/or routine requests to and from officers and enters these messages into the computer
Evaluates, disseminates, and provides criminal and/or confidential information to authorized personnel 24 hours per day
Expected to remain current on all procedures, laws, rules, and regulations, and disseminate this information to the public and staff as necessary
Handles various administrative tasks as required

Benefits

Agency-sponsored training and state certification combined with on-the-job training while working towards professional certification
Annual and Sick Leave Package
Nine Paid Holidays
State Health and Life Insurance
Supplemental Insurance Options such as Disability, Dental and Vision
Contributory Retirement Plan
Employee Assistance Program
Tuition waivers for college courses
Shift Differential pay:10% for evening shifts and 15% for overnight shifts
Communications Training Officer (CTO) pay: 5% increase while training
Career Development Plan opportunities
Duty Officer Supervisor roles
Regional Communications Center Management positions