Laundry Supervisor

Ameristar Casino Resort Spa Black Hawk • Black Hawk, CO

1d • $22 - $25 • Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Position is open until filled Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender) Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants Discounted Casino bus tickets Discounted RTD EcoPass Hot meal served by the Leadership Team once a month 20% discount for Starbucks, Ara Spa, and all food outlets 100% Colorado Gaming License reimbursement after 90 days of employment Hotel discounts available at all 43 PENN properties, plus discounts on goods and services Education reimbursement program and Annual Scholarship Program Career development opportunities

Requirements

• Must be at least (18) years of age.
• High school education or equivalent required. Some college preferred or combination of college and industry experience.
• Four to five years of hotel housekeeping experience or related field.
• Equivalent combination of education and experience from the combined listed above

Responsibilities

• Inspect and evaluate physical condition of establishment and implement corrective action for any deficient areas.
• Coordinate and administer all housekeeping programs and projects.
• Manage staff to perform duties to maintain AAA Four Diamond requirements and standards.
• Establishes standards and operating procedures for laundry staff.
• Assures laundry programs are followed for all laundry related operations.
• Approves all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met.
• Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results.
• Manages departmental financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods.
• Plans work schedules to ensure adequate staffing levels; adjusts or balances the size of staff in order to maximize productivity or control labor costs without sacrificing Guest service.
• Implements, adheres, and monitors all department and property policies and procedures including but not limited to standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.
• Resolves service opportunities; communicates with appropriate Team Members and leaders regarding Guest feedback.
• Interacts with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods.
• Works with all departments to successfully execute Ameristar strategies to maximize operational efficiencies and improve both the Guest and Team Member experience.
• Maintains the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.
• - Ensures accountability for all compliance issues, regulations, laws and health requirements as related to hotel operations.
• Complies with all training initiatives, including, but not limited to attendance of all required participants, ongoing assessment of individual or department performance, and follow-up.
• Performs all administrative duties as required to successfully manage the department.
• Responsible for the efficient operation of the Laundry functions as well as Back of the House areas.
• Enters information via VR & Kronos for payroll processing.
• Provides direction and support for all staff members in order to achieve department goals and objectives.
• Coaches and develops Team Members using a consistent, approachable demeanor and clearly articulating expectations.
• Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
• Allocates resources to areas that create value to our guests and to Ameristar.
• Ensures business objectives, ethics and values of Ameristar.
• Helps maintain and enhance a safe, secure and comfortable environment for our guests and team members.
• Ensures that guest problems/complaints are managed in a timely, effective and courteous manner.
• Supervises training of all Laundry staff with an emphasis on detail to ensure service levels consistent with Ameristar’s guest service.
• Coordinates cross training between all positions.
• - Responsible for thorough investigation of lost/misplaced guest items and accurate recording of investigation and final disposition.
• - Coordinates recovery efforts with Security and Risk Management.
• Grants complimentary for hospitality purposes only.
• Works to ensure compliance with corporate internal Audit and SOX requirements.
• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
• Carries out duties associated with the following positions as necessary: Laundry Attendant.
• Conducts all key handling in accordance with key handling policy and monitors on a daily basis.
• Monitors telephone communication via call monitoring system.
• Works with Front Office and Casino Marketing to ensure timely guest check-in and maximum occupancy.
• Coordinated ViP arrivals and ensures all arrangements have been confirmed prior to arrival.
• Monitors volumes to ensure fast, friendly and efficient service.
• Ensures that all Laundry Team Members behavior and appearance are in compliance with established policy.
• Conduct and attends all regular departmental meetings as well as other related meetings.
• Completes necessary reports in a timely manner to meet deadlines.
• Fills in for Housekeeping Supervisor as needed

Benefits

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED