Laundry Linen Porter / Driver (FT)

Grand Traverse Resort and Spa•Acme, MI

26d•Onsite

About The Position

The Linen Porter is responsible for ensuring the timely delivery and collection of clean and soiled linens throughout the Resort property. This position will not only be transporting linens to various resort property locations but will also maintain accurate inventory counts and assist in the organization of the linen storage areas to meet operational needs. This position works closely with departments like Housekeeping, Health Club, Spa, etc. to ensure they have the necessary towels, linens, and other items as needed to support their daily operations.

Requirements

21 years of age or older with a valid Michigan chauffeur’s license with a good driving record and insurable through GTRS insurance policy
Receive and provide feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
Effective time management skills when completing assigned tasks
Excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
Motivated; positive attitude and ability to perform effectively under high pressure/volume
Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects; walk; reach with hands and arms
Ability to lift, push, and pull heavy items, often 50 and up to 700 pounds
Ability to work in an environment where elevated temperatures (85-100 degrees) and humidity are common, especially during the summer months
Physical stamina for operating liftgates and hand pumps
Ability to walk; sit; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time
Ability to comprehend and follow directions, schedules, routes, and procedures
Comprehend and follow directions
Ability to see objects at close and far range, maintain eye contact, and engage with internal and external guests in a courteous and professional manner
Read and interpret documents such as handbooks, reports, operating and maintenance instructions, and procedure manuals
Strong attention to detail; excellent organizational, communication and customer service skills
Effectively handle stressful and difficult situations/interactions while remaining focused and professional
Identify complex problems, evaluate options, and implement solutions
Perform complex or varied tasks under deadlines and tight schedules
Work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time
Flexible schedule, willing to adjust and work evenings, weekends, and an occasional holiday
Must be able to pass a background investigation and drug screen as a condition of employment

Responsibilities

Securely load clean linens onto the truck and unload both clean and soiled linens at resort property locations and the laundry facility
Accurately maintain delivery logs, inventory counts, and process any necessary paperwork
Assist with inventory management at department locations, ensuring correct items are delivered and stocked
Perform pre-trip and post-trip inspections of the vehicle, ensure cleanliness of the truck is maintained; report issues, malfunctions or damage to the truck timely to the Laundry Manager
Maintain gasoline levels, record number of gallons when filled and odometer reading on the daily log
Alert the Laundry Manager if there is a problem with picking up or delivering items
Assist with the sorting of soiled linen, loading and unloading washers & dryers, ironing, etc; assist in any area of laundry as business demands require
Monitor the quality of laundered items and report any misuse of linen/terry to the Laundry Manager
Maintain the cleanliness of equipment and work areas
Maintain excellent service oriented relationships when working with internal and external customers
Ensure personal accountability for all work duties, assignments, and performance expectations
Provide and receive feedback in a positive manner; earn respect by consistently displaying a positive attitude and working cooperatively with others
Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
Adhere to uniform and personal appearance standards set forth by the Employee Handbook
Exemplify and model the GTRS Core Values
Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
Follow all driver and vehicle rules of the road, operator requirements, traffic laws, and safe driving practices
Comply with all workplace health and safety operating and reporting procedures including OSHA, and MIOSHA
Other duties as assigned; this job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.