Laundry/Contents Restoration Technician
About The Position
A successful Laundry/Content Restoration Technician will pack-out contents, enter items into tracking software, operate and monitor laundry equipment and ultrasonic equipment. The Laundry/Content Restoration Technician will inspect, sort, clean, iron, steam and provide all services required regarding contents. The Laundry/Content Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.
Requirements
- High school graduate or equivalent
- Experience in the restoration or construction industry is preferred, but not required
- Valid Drivers’ License and satisfactory driving record
- Good verbal and written and communication skills
- Good problem solving and customer service skills
- Knowledge of disaster restoration industry
- Must be able to prioritize activities and meet deadlines
- Experience with entering data using a tablet or mobile phone
- Report to work on time in a clean, complete uniform
- Read and follow product label usage instructions
Nice To Haves
- Experience in the restoration or construction industry is preferred, but not required
Responsibilities
- Retrieves work orders for pack-outs, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
- Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
- Performs fire/smoke damage repair and tasks to include pack-out of contents, enter items into appropriate software, photo documents all items, use appropriate methods of cleaning and restoration for all items according to company policies and procedures.
- Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
- Keeps workplace clean and organized at all times.
- Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
