Housekeeping- Laundry

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

1d•$15 - $15•Onsite

About The Position

The Laundry Attendant is responsible for processing hotel and guest laundry, including pressing, sorting and folding. Laundry Attendants use commercial pressing and folding equipment and are responsible for programming and logging of their operations. Duties may include ironing sheets, pillowcases, tablecloths, folding towels, sorting soiled linen, loading dryers and distributing linen to various storage areas within the hotel. This industry functions seven (7) days a week, twenty-four (24) hours a day.

Requirements

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required.
Good understanding of the English language and communication skills both written and verbal.
Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of proper chemical handling

Nice To Haves

Previous laundry or housekeeping experience preferred.
Familiarity with Microsoft Office preferred.

Responsibilities

Always maintain positive guest relations and guest confidentiality.
Work to resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Assist with delivery of front desk requests as needed, i.e., rollaways, cribs, towels, etc.
Assist with keeping storage room stocked.
Monitor pool and fitness area.
Remove dirty towels and re-stock towels if needed.
Sorting linens, towels, clothing and other laundry items by color, size and material
Wrapping laundry items for pickup or delivery to customers and hospitality guests
Washing items with commercial laundry equipment following proper sanitization protocols
Cleaning and maintaining laundry room area and equipment
Unloading laundry from commercial dryers
Stocking laundry supplies such as detergent, bleach, laundry bags and fabric softener.
Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during emergencies.
Must act as quickly and responsibly as possible to return the building to its normal operating status.
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures.
As well as brand standards, policies and procedures.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.