Laundry Attendant

Choice Hotels International-posted 4 days ago

Entry Level

Nashville, TN

1,001-5,000 employees

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Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. The role of Laundry is Attendant to ensures that all linen is properly washed, dried, cleaned, restocked and all closets are maintained with proper pars. To operate all laundry equipment and maintain a safe environment .

Maintains the cleanliness of the hotel’s linen supply
Sorts laundry prior to washing
Pulls damaged and/or stained linen prior to loading the washing
Loads washers and dryers to recommended weights
Follows proper settings and procedures for all equipment
Monitors usage of water to maximize consumption
Informs supervisor of any equipment failures or supply shortage
Presses and folds linens and uniforms properly according to garment labels, stacks or stores and required
Completes inventory of stock as requested
Ensures the rotation with the team members regarding the machines, folding and removing and placing linen in the machine or on carts.
Adheres to hotel policies and procedures
Maintains knowledge of and complies with all department policies and Covid protocols
Maintains cleanliness of laundry room and equipment
Works the required schedule which cab be varied based on business demand
Uses equipment and chemicals in accordance with hotel’s safety procedures
Adheres to all health, sanitation and safety rules and procedures
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Ideal candidate will have a minimum of one -year hospitality experience in laundry or dry cleaning
Follows instructions and communicates effectively
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

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