Laundry Attendant - Memorial Drive (Atlanta/Stone Mountain, Georgia)

Speed Queen Laundry • Stone Mountain, GA

301d

About The Position

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Requirements

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.
• Ability to communicate effectively and work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Ability to build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.
• High School Diploma/GED.

Responsibilities

• Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders.
• Handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed.
• Reports to work in a neat and clean manner and wears appropriate uniform.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.
• Follows proper cleaning routines and documents completion.
• Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Maintains a good visual presentation of retail products at all times.
• Maintains a thorough understanding of retail products and educates the customer.
• Accurately processes sales and encourages customers to purchase additional items.
• Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care.
• Completes logs accurately and addresses customer concerns and issues in a timely and satisfactory manner.
• Immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Ensures that all company policies and procedures are followed at all times.
• Performs all other duties as assigned.

What This Job Offers

• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 51-100 employees