Laundry Associate

CRC Management Co LLC•Springfield, MA

About The Position

Laundry Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store. About Laundry Capital: Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the Laundromat “super store” concept by building large, bright, free standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more. Laundry Capital is recognized by the retail sales industry as the “gold standard” for laundromat retail in the United States. Laundry Associates are passionate about customer service!! Our Laundry Associates are the face of the store and must be willing to perform the essential functions listed below:

Requirements

Ability to work a flexible schedule
Must be able to communicate with all customers and associates in a professional manner
Must be able to stand for up to 8+ hours at a time for a shift
Must be able to lift 35 pounds
Must be able to work well with peers
Previous experience in customer service or retail is preferred
Ability to resolve customer issues/complaints in a fashionable and timely manner
Ability to perform assigned tasks by management

Nice To Haves

Previous experience in customer service or retail is preferred

Responsibilities

Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise
Responsible for accurately utilizing the cash register or point of retail sale computer
Has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items
Ensures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running low
Utilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shift
Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims.
Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform
Follows all safe practices to prevent accidents and injuries to customers and employees
Understands responsibilities for emergency situations such as fires, floods and severe weather
Maintains a safe environment inside and outside of the store
Continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required