Springfield, MA Laundromat Manager
About The Position
Ensure customer satisfaction; establish and maintain total customer satisfaction. Plan, organize and work with Recruiting Department to hire laundry personnel. Manage and develop employees, evaluate individual and team performance. Lead and communicate effectively with the team to ensure smooth day to day operation. Resolve customer complaints. Direct laundry personnel to ensure consistent supply of clean, neat, and quality service. Perform laundry activities according to the Health Department and OSHA Ensure laundry equipment and facility are in best operating condition. Develop a wash, dry and fold base of customers. Manage and control departmental financial processing. Must be available for potential open and/or closing shifts Execute sales strategies, manage expenses and maximize profitability Always maintain a clean and safe laundromat environment. Must be available for potential open and/or closing shifts
Requirements
- At least 1 year of management experience is preferred
- Customer and detail oriented
- Ability to manage a fast paced, hands on customer service oriented environment
- Team player
- Professional appearance
- Interpersonal skills
- Superior Organizational skills
Responsibilities
- Ensure customer satisfaction
- Establish and maintain total customer satisfaction
- Plan, organize and work with Recruiting Department to hire laundry personnel
- Manage and develop employees
- Evaluate individual and team performance
- Lead and communicate effectively with the team to ensure smooth day to day operation
- Resolve customer complaints
- Direct laundry personnel to ensure consistent supply of clean, neat, and quality service
- Perform laundry activities according to the Health Department and OSHA
- Ensure laundry equipment and facility are in best operating condition
- Develop a wash, dry and fold base of customers
- Manage and control departmental financial processing
- Execute sales strategies
- Manage expenses and maximize profitability
- Maintain a clean and safe laundromat environment
- Must be available for potential open and/or closing shifts
Benefits
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
