Laundromat Attendant

WashSmart•Niles, IL

21d•Onsite

About The Position

WashSmart Laundry is growing, come and join our amazing team of talented people and grow your career with us! See why we are Chicagoland’s best laundry experience https://washsmartlaundry.com/ | New Window We are looking for a Customer Service Representative. Our team members are responsible for the daily duties of maintaining high levels of customer service through offering a clean, safe, and friendly store.

Requirements

Effectively communicate with clients and work in a team-oriented environment.
Ability to multitask.
Build strong customer relationships quickly.
Cash handling experience required.
Spanish bilingual skills preferred but not required.
Payment system experience strongly preferred.
Basic computer skills.
Able to work a flexible work schedule, including nights and weekends.
High School Diploma/GED.
Position involves standing for long periods of time, manual dexterity, bending, and lifting up to 50lbs.

Nice To Haves

Knowledge of commercial laundry products and payment systems is a plus, but not required.
Spanish bilingual skills are highly desirable.

Responsibilities

Assists customers with the use of payment systems, machine selection, operations, retail purchases, and wash/dry/fold orders.
Handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed.
Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
Documents equipment and building maintenance issues appropriately, escalates and/or documents unsafe situations to the Assistant Store Manager or Store Manager on duty.
Maintains a good visual presentation of retail products at all times.
Keep a thorough understanding of retail products and educate the customers; accurately processes sales.
Provides a consistent quality product to the customer by assisting in choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately.
Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
Ensure that all company policies and procedures are always followed.
All other duties, as assigned.