Launch Program Manager II, Global Engineering Services (GES) Launch

Amazon•Boston, MA

32d•Onsite

About The Position

At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services Launch Team needs talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The Launch team is seeking a qualified candidate to solve the complex challenges of progressive innovation to drive efficiencies at operational benchmark rates. We are looking for a customer-obsessed Program Manager with proven program management experience and a strong track record of delivering results to own and execute highly strategic launches, in addition to driving multiple complex projects across one or more programs. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon! As a Launch Program Manager, you will work with and influence numerous cross-functional stakeholders both inside and outside of Global Engineering Services (GES) with a direct impact to our internal customers in operations. This role calls for an individual who is proficient in continuous improvement and is experienced in strategically developing processes and mechanisms to achieve business goals. This role requires up to 75% regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided. Have you ever had an opportunity to be a member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry? You can expect all the challenges and benefits of a high-profile business: wide-open space for process improvement and innovation, and a high caliber, high performance team, within a fast-paced environment. This role will require a willingness to dive deep into the details, proactively solve problems, leverage thorough judgment and intuitive thinking to strategically grow a program and always obsess over customers. Everyone on the team wears multiple hats, however ownership of the customer experience is always prioritized!

Requirements

2+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience defining program requirements and using data and metrics to determine improvements
Experience working cross functionally with tech and non-tech teams
Bachelor's degree

Nice To Haves

Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service

Responsibilities

Gain trust and consistently deliver results
Work backwards from the customer to scope and define program requirements and critical milestones
Navigate ambiguous situations without heavily relying on direct support from their leader
Demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple business groups
Manage multiple projects with competing deadlines whilst maintaining a customer focus
Collaborate and influence team members, work with development teams and other business groups, and present projects to senior leadership on a regular basis
Partner to build and execute on new initiatives and roadmaps each year
Optimize cross-team processes that improve team efficacy and delivery
Take ownership and accountability for programs, while maintaining the ability to ask for help, and escalate issues and problems as necessary to keep programs on track
Problem solve with a high degree of ambiguity and operating in a rapidly evolving and changing landscape
Dive into the details and leverage high judgment and gut instinct
Communicate effectively to all stakeholders related to a launch or program/project
This role requires extensive travel, up to 75%.
Managing the Road to Launch process, which ultimately allows for a building hand-off that passes operational readiness testing and sets the operations team up for success
Managing day-to-day relationships with multiple site types under the GES Launch Team scope
Coordinating GES and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings in order to achieve operational success
Deep diving existing processes to identify defects or opportunities for process improvements
Compiling, managing, and reporting on weekly project metrics
Driving multiple projects to optimize, standardize, and/or improve processes within and outside of launch