Launch Operations Manager, Scribe

Commure•Mountain View, CA

2d•Onsite

About The Position

The Launch Manager will play a critical role in delivering a seamless Scribe implementation experience for our healthcare customers. Partnering with cross-functional teams and customer stakeholders, you will lead implementation projects, manage timelines, and drive the successful deployment of our AI medical scribe product. This full-time position requires working 5 days a week in our Mountain View, CA office and will involve up to 30% travel for on-site client engagement.

Requirements

Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field
3-5+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry.
Strong understanding of healthcare workflows and EHR systems.
Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively
Technical proficiency, including experience with data analysis and API integrations.
Excellent written and verbal communication skills
Experience managing internal and external stakeholders and the ability to influence without authority
Ability to navigate complex challenges, analyze root causes, and deliver practical solutions that benefit both the customers and the company.
Proactive mindset with a focus on driving results and resolving issues without unnecessary delays
Ability to travel up to 30% for on-site client engagement

Nice To Haves

Familiarity with AI-driven solutions or medical documentation workflows is a strong plus.
Proficiency in Retool or SQL is a plus
PMP or other project management certifications are a plus
Experience in prompt engineering is a bonus

Responsibilities

Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met.
Develop and maintain detailed project plans, status updates, and risk mitigation strategies.
Own and track the success of the implementation via OKRs, such as % of on-time launches and % of WAUs
Act as the primary point of contact for customer stakeholders, including clinicians, IT teams, and administrators, during the implementation process.
Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback effectively.
Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments
Deliver customized training sessions for end-users, ensuring early adoption of Scribe
Gather feedback during the implementation phase to identify areas for process improvement
Work closely with the product team to share insights for future product enhancements
Proactively identify and mitigate project risks, owning the outcomes and escalating effectively to leadership and internal teams
Create and maintain implementation documentation, best practices, and process improvements
Collaborate with Product and Engineering teams to resolve technical issues during implementation
Drive continuous improvement of implementation processes based on metrics and feedback
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
Mentor junior team members and facilitate knowledge sharing across the organization